Bilingual JE General Manager

Interplace, Inc.; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A restaurant management company in New York City seeks an experienced General Manager. The role involves overseeing daily operations, ensuring exceptional customer service, and managing food and inventory controls. The ideal candidate should be bilingual in English and Japanese. The company offers relocation support for candidates willing to move to NYC.

Qualifications

• Experience as General Manager at a restaurant.
• Strong customer service skills.
• Ability to manage food cost and inventory.

Responsibilities

• Maintain operational schedule including opening and closing.
• Direct customer service standards to ensure guest satisfaction.
• Order food and supplies inventory according to specifications.

Skills

Bilingual English/Japanese

Customer service standards

Operational management

Job description

Overview

Bilingual English/Japanese (Conversational is OK)

Working location: NYC, NY

Possible to hire a person who resides in LA who is willing to move to NYC. Company will support relocation.

Responsibilities

• Day-to-Day Operations: Maintain operational schedule including opening and closing of the restaurant; Manage operational reports to senior management in a timely manner.
• Customer Operations: Direct subordinates in customer service standards to ensure that all guests feel welcome and are given responsive, friendly and courteous service; Communicate and work with fellow managers to ensure guest service standards and efficient operations; Resolve customer complaints and report them to Company’s management; Provide guidance to employees on cash and credit transactions with customers.
• Safety and Hygiene: Maintain safe, secure, and healthy restaurant environment by establishing, following, and enforcing sanitation standards and procedures in compliance with health and legal regulations.
• Food and Consumables Management: Order food, drinks, and supplies inventory according to predetermined product specifications and received in correct unit count and condition; Control food cost and usage by following proper requisition of products from storage areas, product storage procedures, standard recipes and waste control procedures; Direct the maintenance of proper food holding and refrigeration temperature control points; Support delivery to load and unload products.
• Product Management: Work with fellow managers to plan and price menu items.
• Facilities and Equipment Maintenance: Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
• Human Resources Management: Exercise managerial discretion along with Company's HR department to ensure that the restaurants’ human resources activities are properly executed; Make employment and termination decisions including interviewing, hiring, evaluating and disciplining restaurant personnel as appropriate; Provide orientation of rules, policies and procedures; oversee training of new staff; Schedule management and direct labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met; Execute disciplinary measures based on monitoring of attendance of subordinates; Monitor employee’s health and personal hygiene to prevent possible spread of viruses and bacteria; Ensure staff meal money is properly collected and offered only at a given time following company policy; Report and handle any on premise accidents by following the incident handling manual; Conduct training of new exempt employees.

Qualifications

• Must have experience as General Manager at Restaurant.
• Bilingual English/Japanese (Conversational is OK).
• Willingness to relocate to NYC; relocation support provided by the company.