Bilingual Janitorial Compliance Night Manager (2nd Shift)

City Wide Facility Solutions; Philadelphia (Philadelphia County); On-site; USD 31,000 - 34,000; Full time

Job summary

City Wide Facility Solutions is seeking a Janitorial Compliance Night Manager to help oversee contract compliance for building maintenance services and manage relations with independent contractors. The role requires travel within the listed service areas and performance during a second shift from roughly 4pm to midnight.

Primarily, you will review client contracts, ensure work meets expectations, and enforce City Wide policies.

Qualifications

• High school diploma or equivalent required.
• 3 years of management experience in multi-unit or locations.
• 3–5 years in janitorial/building maintenance preferred.
• CRM experience is a plus.

Responsibilities

• Develop and maintain productive relationships with Independent Contractors by communicating client priorities and solving problems.
• Review scope of work and ensure quality assurance per account to retain and grow business.
• Communicate with Facility Services Manager daily for issues needing attention, including nightly recap.
• Make recommendations for IC work assignments to meet client standards and policies.
• Manage inspections, customer complaints, requests, and new client starts as needed.
• Follow City Wide’s policies including New-Start, Customer Complaint, and Four Star procedures.

Skills

Management experience

Strong communication

Bilingual

CRM experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Do you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills? If you answered yes, consider this great opportunity with City Wide!

*** This is a full time hourly position ***

THIS ROLE REQUIRES THE ABILITY TO TRAVEL WITHIN A TERRITORY. SERVICE AREAS BELOW.

Service Areas:

• Philadelphia
• Main Line
• Delaware County
• Chester County

Pay Rate Depends on Experience and Capabilities ($22.50/hr - $25/hr)

Hours are typically from 4pm to 12am but vary throughout the week. Primarily 2nd shift.

We are seeking a Janitorial Compliance Night Manager to join our team! The Night Manager is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employee must possess ability to review the client contract and check that work expectations have been met.

Essential functions

• Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
• Review scope of work and _ ensure quality assurance _ per account to retain existing business and gain new business.
• Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

Requirements

• High school diploma required or equivalent experience in commercial janitorial services industry.
• 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
• 3-5 years of Janitorial / Building Maintenance Experience
• Strong planning, organization skills, and attention to detail.
• Bilingual is a plus!
• Reliable transportation
• Willingness to get jump in to clean when needed
• CRM experience preferred.

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 75 pounds.

Benefits

City Wide offers a competitive compensation and benefits package for this position.