Bilingual Janitorial Account Manager

Allied Universal; Louisville (KY); On-site; USD 49,000 - 60,000; Full time

Job summary

Allied Universal is hiring a Janitorial Account Manager to oversee day-to-day operations at an assigned client site in Louisville. You will build and maintain relationships with clients and staff, supervise janitorial teams, coordinate scheduling, payroll, training, and ensure high-quality services.

This role requires bilingual Spanish/English communication, strong computer skills, and the ability to manage schedules and respond to issues.

Qualifications

• Bi-lingual Spanish/English (read, write and speak).
• 6-months of experience of business management/operations/supervisory experience in facilities or client focused sites.
• Excellent computer skills: Excel, Word, and PowerPoint.
• Communications skills verbal and Written.
• Management experience, specifically for a union environment.
• Ability to work a flex schedule (different on call times daily).
• Minimum of 1 year management experience, cleaning experience.
• Experience in the janitorial industry and/or the ability to be trained in the janitorial industry.

Responsibilities

• Supervise the day to day janitorial operations of an assigned Customer Site.
• Manage a team of janitorial staff with scheduling, payroll, and training
• Ensure the Client Site is provided with high quality janitorial services
• Build and maintain effective relationships with both customers and employees.
• Handle any escalated issues or situations appropriately.
• Assure that employee grievances are heard and resolved.
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s). Maintaining appropriate inventories and meeting customer/company requirements.
• Take a proactive role in communicating with Customer and meeting their needs; meet regularly, listen to issues, provide expertise and solutions. Ensure complete customer satisfaction.
• Enforce Allied Universal policies as outlined in the handbooks, handouts and on the company portal.

Skills

Bi-lingual Spanish/English

Excel/Word/PowerPoint

Verbal and written communications

Flex schedule

1 year management experience

Tools

Microsoft Office

Job description

Allied Universal is hiring a Janitorial Account Manager to oversee day-to-day operations at an assigned client site in Louisville. You will build and maintain relationships with clients and staff, supervise janitorial teams, coordinate scheduling, payroll, training, and ensure high-quality services.

This role requires bilingual Spanish/English communication, strong computer skills, and the ability to manage schedules and respond to issues.