Bilingual Intake Specialist — Compassionate Legal Support

Burnetti, P.A; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Burnetti, P.A. in Lakeland, FL is seeking an Intake Specialist to be the first point of contact for potential clients during stressful times. You will listen, build trust, gather information, and help clients understand how our firm may assist them.

The ideal candidate is bilingual (English/Spanish), with 2+ years of call center experience, and strong customer service and communication skills. This is a full-time, in-person role at our Lakeland office.

Qualifications

• High school diploma or GED required.
• Associate degree preferred, or comparable work experience.
• Bilingual English/Spanish is required.

Responsibilities

• Listen, build trust, gather important information from potential clients.
• Explain the intake process and next steps to callers.
• Guide conversations, overcome hesitation, and encourage qualified leads to take the next step.
• Accurately document caller information in the case management system.
• Follow intake procedures and maintain professionalism with clients and attorneys.

Skills

Bilingual English/Spanish

Call center experience

Customer service skills

Persuasive communication

Rapport building

Attention to detail

Organizational skills

Team oriented

Multitasking

Professional communication

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

Word

Outlook

Case management system

Job description

Burnetti, P.A. in Lakeland, FL is seeking an Intake Specialist to be the first point of contact for potential clients during stressful times. You will listen, build trust, gather information, and help clients understand how our firm may assist them.

The ideal candidate is bilingual (English/Spanish), with 2+ years of call center experience, and strong customer service and communication skills. This is a full-time, in-person role at our Lakeland office.