Bilingual Intake Specialist

Lisinski Law Firm; Tampa (FL); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

401k Match

Medical, Dental, & Vision insurance

Paid Time Off

Calm App Subscription

Employee Assistance Program

Job summary

A humanitarian immigration practice in Tampa is seeking an Intake Specialist to facilitate initial consultations with clients. The role requires bilingual proficiency in Spanish and English and offers a competitive rate of $23 per hour plus bonuses. Responsibilities include interviewing potential clients, assessing their needs, and providing education on service options. Ideal candidates will have excellent communication skills and a background in customer service. This full-time position operates Monday to Friday, 8:30 am to 5:30 pm.

Qualifications

• Bilingual in Spanish and English (B2-C1 level).
• Proficient in Microsoft Office Suite.
• Excellent verbal and written communication skills.

Responsibilities

• Perform initial consultation with clients to assess needs.
• Conduct interviews with potential clients to determine case type.
• Educate clients on benefits and payment options.

Skills

Bilingual (Spanish English)

Proficient with Microsoft Office Suite

Excellent verbal communication skills

Excellent written communication skills

Time management

Organizational skills

Problem-solving skills

Sales or metrics-based experience

Education

High School Diploma or equivalent experience

Job description

About The Lisinski Law Firm

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

Position Purpose

The Intake Specialist performs the initial consultation with our clients to determine which of our services best fits their specific situation. This role involves gathering information, assessing client needs and ensuring a smooth entry into the firm. The Intake Specialist plays a crucial role in driving revenue by delivering the highest quality service to our clients.

Your Key Contributions

1. Learn, memorize, and research the case types we offer at the firm based on Attorney’s guidelines.
2. Conduct one-hour interviews with potential clients and initiate a potential case type based on the Attorney’s direction, training, FAQ documents, and other communications.
3. Lead Interviews with approved sales scripts and empathy to build rapport with potential clients.
4. Review case pricing with clients and determine their best payment option to start a potential case type. Involve the Intake Manager or Intake Assistant Manager to approve manager specials or payment plans.
5. Educate clients on the benefits of partnering with our firm and the payment options available to them.
6. Convert potential leads into admitted clients based on benefits and values of each case type.
7. Schedule and follow up with all leads that have potential case types to clarify information, answer questions, and encourage engagement with the firm.
8. If eligible, based on client’s initial down payment, this individual is responsible for scheduling the sign-up appointment.
9. Responsible for sending contracts to clients following down payment.
10. Stay up to date on weekly legal training with firm attorneys.

What Makes You a Great Fit

1. Bilingual (Spanish English) B2-C1]
2. Proficient with Microsoft Office Suite or related software
3. High School Diploma or equivalent experience
4. Excellent verbal and written communication skills
5. Possess excellent bilingual (English and Spanish) interpersonal and communication skills, both written and verbal
6. World class customer service and selling skills
7. Proven ability to meet deadlines and time manage themselves
8. Impeccable organizational skills and attention to detail
9. Strong problem-solving skills
10. Experience in sales or metrics-based environment preferred

How You'll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best.

Compensation: 23$ per hour + Bonus. Schedule: Full time, Monday to Friday 8:30 am to 5:30 pm EST. On site - Tampa Office. 401k Match. Medical, Dental, & Vision insurance. Options for Health Savings Account or Flexible Spending Account. Dependent Care FSA. Basic Life Insurance. Voluntary Life & AD&D Disability Insurance. Hospital Indemnity Insurance. Employee Assistance Program. Calm App Subscription. Paid Time Off.

Our Firm

At Lisinski Law Firm, the same dedication we show our clients is reflected in how we support and empower our team. LLF is a workplace where employees are supported by peers, heard by leadership, and uplifted by a collaborative team environment. Whether you’re joining our Marketing, Information Technology, Accounting, or Legal teams, your contributions are essential. Every role at LLF plays a vital part in creating meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, our values drive us with passion for the families we support as a client-centered firm, united by our mission with impact to keep families together through dedicated representation. Guided by unity and teamwork, we provide clear and consistent communication, so every person feels informed and supported. We are recognized for our excellence in difficult cases, where unconventional thinking and creative solutions allow us to deliver high quality service and achieve meaningful results for the families we serve.

The pay range for this role is: 23 - 23 USD per hour (Tampa)