Bilingual Insurance Customer Success & Retention Specialist

Alexa Santana Agency; Rahway (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Dental insurance

Vision insurance

Wellness resources

Job summary

Alexa Santana Agency in Rahway, NJ, State Farm Agent Team is seeking a Customer Relations Representative to deliver exceptional client experiences, resolve inquiries, and support agency growth.

You’ll work with a bilingual community, maintain client records, assist retention, and coordinate with team members to ensure satisfaction. Compensation ranges from $42,000 to $60,000 per year, with bonus opportunities and benefits.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem solving

Customer service

Bilingual Spanish

High-stress handling

Job description

Alexa Santana Agency in Rahway, NJ, State Farm Agent Team is seeking a Customer Relations Representative to deliver exceptional client experiences, resolve inquiries, and support agency growth.

You’ll work with a bilingual community, maintain client records, assist retention, and coordinate with team members to ensure satisfaction. Compensation ranges from $42,000 to $60,000 per year, with bonus opportunities and benefits.