Bilingual Insurance Customer Specialist

American Public Life Insurance (APL); Flowood (MS); On-site; USD 38,000 - 52,000; Full time

Job summary

American Public Life Insurance (APL) seeks a customer-focused professional to provide complex service to customers, including employer groups and policyholders. The role emphasizes accurate handling of inquiries and adherence to regulatory guidelines.

The candidate will document interactions, support colleagues, and participate in LEAN and team projects while maintaining professional communication and data security.

Qualifications

• Customer-centric service approach with attention to detail.
• Ability to handle moderate to complex inquiries accurately.
• Experience with regulatory and insurance guidelines preferred.

Responsibilities

• Provides service to internal and external customers with clear communication.
• Handles independent work with minimal guidance and meets turnaround times.
• Documents inquiries and supports colleagues on LEAN and projects.

Skills

Customer service

Keyboard skills

Math skills

Analytical skills

Communication skills

Business writing

Interpersonal skills

Coordination & collaboration

Bilingual communication

Leadership potential

Change readiness

IRS Code S125 knowledge

Retirement account knowledge

Windows-based software

Tools

Windows-based software tools

Job description

American Public Life Insurance (APL) seeks a customer-focused professional to provide complex service to customers, including employer groups and policyholders. The role emphasizes accurate handling of inquiries and adherence to regulatory guidelines.

The candidate will document interactions, support colleagues, and participate in LEAN and team projects while maintaining professional communication and data security.