Bilingual Customer Service Specialist for Complex Inquiries

APL American Public Life Insurance Company; Mississippi; On-site; USD 42,000 - 66,000; Full time

Job summary

APL American Public Life Insurance Company is seeking a customer service professional to support internal and external clients, including employer groups, brokers, and policyholders. You will resolve moderate to complex inquiries with accuracy and timely communication.

You will document all interactions in the system, provide guidance to colleagues, and participate in LEAN initiatives. Strong writing, math, and analytical skills are essential for success in this role.

Qualifications

• Excellent Customer Service Skills with attention to detail and accuracy.
• Knowledge of IRS Code S125 rules and regulations is a plus.
• Ability to thrive in a high-volume, fast-paced production environment.

Responsibilities

• Provide moderate to complex service to internal and external customers, including employer groups, Account Managers, Brokers, and policyholders, with excellent verbal and written communication.
• Handle independent work assignments with minimal guidance and meet turnaround times.
• Document inquiries and actions accurately in the system; assist LEAN and project teams as needed.

Skills

Excellent customer service

Advanced communication

Strong math skills

Analytical skills

Business writing

Interpersonal skills

Leadership

Tools

Windows-based software

Job description

APL American Public Life Insurance Company is seeking a customer service professional to support internal and external clients, including employer groups, brokers, and policyholders. You will resolve moderate to complex inquiries with accuracy and timely communication.

You will document all interactions in the system, provide guidance to colleagues, and participate in LEAN initiatives. Strong writing, math, and analytical skills are essential for success in this role.