Bilingual Inside Sales Representative

Lifestyle Home Products Inc.; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Lifestyle Home Products is seeking a Bilingual Inside Sales Representative / Lead Setter for a remote position. The role involves responding to client interest via phone, text, and email, qualifying leads, and scheduling appointments with the design team.

Candidates must be fluent in English and French and be willing to train in Peterborough, Ontario. Ideal candidates are customer-oriented with strong communication and organizational skills, comfortable working evenings and weekends, and

Qualifications

• Bilingual in English and French required.
• Remote work ability with reliable internet.
• Experience in lead qualification or inside sales is preferred.

Responsibilities

• Respond to leads via phone, text, and email.
• Schedule appointments for design experts.
• Qualify needs and nurture potential clients.

Skills

Bilingual (English/French)

Customer communication

CRM proficiency

Time management

Remote work

Lead qualification

Tools

CRM software

Job description

Bilingual Inside Sales Representative / Lead Setter

Location: Remote

Reporting to the Senior Call Center Manager, as the Inside Sales Representative at Lifestyle Home Products, you are primarily responsible for qualifying leads, nurturing relationships and scheduling appointments with potential clients. This is not a cold calling role; you will respond to client interest through various channels, including phone, text messaging, and email. The ideal candidate is highly motivated, customer oriented, and possesses excellent communication and organizational skills.

Remote work note: This is a remote work from home role but candidates must be willing to do a week of in person training in Peterborough Ontario. You must be able to speak French and English to apply for this role.

Key Tasks:

• Ensure that lead opportunities are responded to and followed up on according to expectations.


• Initiate contact with prospects through phone calls, emails and social media messages to introduce the company’s products and services, with the intention to set an appointment.


• Assess the needs and interests of potential clients to determine if they are a good fit for the company’s services to provide qualified leads to our sales team.


• Schedule appointments for the design expert whilst achieving daily performance goals.


• Update and maintain accurate records of all interactions with prospects in the CRM system.


• Work closely with the sales team and other Senior Setters to develop strategies for achieving targets and improving the lead generation process.


• Participate in weekly coaching sessions with supervisors and department managers.


• Participate in daily huddles to address challenges and foster team collaboration.


• Achieve key performance standards and achieve script adherence expectations.


• Achieve all outlined call center metrics as per the daily scorecard.


• Must be flexible to work evenings and weekends.

Preferred Skills:

• Ability to work effectively in a remote environment.


• Previous call center experience, or experience as a part of an inside sales team.


• Demonstrated experience achieving sales goals and targets.


• Excellent communication and interpersonal skills.


• Strong organizational and time management skills.


• Proficiency using CRM software and other sales tools.


• Ability to handle rejection and maintain a positive attitude.


• Self-motivated and goal-oriented mindset.

#LHP1

Lifestyle Home Products values diversity, collaboration and respect for each other. We are looking for qualified candidates who share our values and willingly contribute to discussions and sharing of ideas and perspectives within a supportive environment. We are also committed to a barrier free recruitment and selection process. If you require any accommodations at any point during the application and hiring process, please contact [e-mail] with your accommodation needs. Any information received relating to accommodation will be addressed confidentially.