Bilingual Inside Sales Representative

Coloplast; New Berlin (WI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible work schedules with summer hours

401k with matching

Health Savings Account (HSA)

Job summary

Coloplast is looking for a Bilingual Inside Sales (Customer Support) Representative in New Berlin, WI, to support the laryngectomy community by delivering high-quality customer service. Responsibilities include managing sales leads, providing product support, and resolving customer issues. Ideal candidates have at least 2 years of sales experience, a HS Diploma or GED, and must be bilingual in Spanish. The position offers a hybrid work schedule with a competitive salary and benefits package.

Qualifications

• 2+ years of relevant sales or customer service experience.
• Demonstrated ability to present products and close sales.
• Experience in healthcare or medical device industry preferred.

Responsibilities

• Support the laryngectomy community through customer service.
• Develop and manage sales leads through the sales cycle.
• Respond to customer inquiries within four hours.

Skills

Bilingual in Spanish

Sales experience

Customer service skills

Team collaboration

PC and keyboarding skills

Education

HS Diploma or GED

Bachelor Degree preferred

Tools

Microsoft Office

Job description

Bilingual Inside Sales (Customer Support) Representative | New Berlin, WI | Hybrid work-schedule

Join usand give people a voice!

In the Inside Sales (Customer Support) Representative role, you will support the laryngectomy community by delivering high-quality customer service through inbound and outbound calls. You will build relationships with customers, identify opportunities to educate and recommend appropriate products, and support sales growth through proactive follow-up.

Responsibilities include order entry and processing, providing technical product support, resolving customer issues, coordinating order workflows, maintaining accurate customer records, and performing daily activities in accordance with departmental standards and quality procedures.

• Develop and manage sales leads through the sales cycle
• Develop and implement Direct to Consumer (DTC) Marketing plans
• Work with Territory Sales Managers to plan and organize patient meetings and courses
• Complete customer outreach and contact potential new customers referred by outside leads, doctors’ orders, insurance info, web shop inquiries, etc.
• Proactively contact all customers that have not placed an order in the last month to sell customer new products
• Contact customers with up-selling, cross selling and consultative selling opportunities
• Contact new customers after first order
• Work with outside sales reps on DTC activities
• Increase HME sales through customer follow-up
• Follow-up on all sample distributions to patients
• Solicit new customers through direct leads and cold calls
• Respond to every voicemail, email, or internal customer within four hours
• Act as a backup to team members when they are out of the office
• Process existing customer sales orders according to department instructions and quality procedures
• Maintain departmental standards for one-call resolutions and minimal calls to voicemail.

Basic Qualifications

• 2 + years of sales experience or relevant customer service experience.
• HS Diploma or GED
• Must be bilingual in Spanish

Preferred Qualifications

• Bachelor Degree preferred.
• Inside Sales experience strongly preferred.
• Experience in Healthcare or medical device industry preferred.
• Ability to recognize prospects, present products, and close sales.
• Excellent customer service skills and a professional attitude.
• Ability to work in a team environment a must.
• Ability to manage multiple tasks, prioritize them and pay attention to detail.
• Demonstrated PC and keyboarding skills along with experience in Microsoft Office.

We offer

You will be part of an ambitious work environment in which teams work together to continuously grow and develop the business. You will have great opportunities to learn and develop, and you will be offered a competitive salary package and benefits.

Additional benefits

• Flexible work schedules with summer hours
• Hybrid or remote work-schedule for most positions
• Market-aligned pay
• 401k dollar-for-dollar matching up to 6% with immediate vesting
• Comprehensive benefit plan offers
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contributions
• Life Insurance, Short-term and Long-term Disability
• Employee Assistance Program
• Wellness Resources
• Training and Development
• Tuition Reimbursement

Atos Medical, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request reasonable accommodation to participate in the job application, please contact 800-217-0025.