Inside Sales Specialist

AdaptHealth; High Point (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

AdaptHealth is seeking an Inside Sales Specialist to connect with patients, clinics, and providers to maximize referral streams and patient satisfaction. You will coordinate with insurance processes, obtain required authorizations, and support billing and documentation while driving revenue in a fast-paced environment.

The role emphasizes outbound calling, health care knowledge, and collaboration with Marketing to improve patient education and services within the home health setting.

Qualifications

• High School Diploma required; Associate Degree from an accredited college is preferred.
• One year work related in health care, administrative, insurance, customer services, or management regardless of industry.
• B2B or B2C Sales preferred.

Responsibilities

• Effectively manage a high volume of outbound calls in a fast-paced environment.
• Generate referrals through researching sales and marketing sources and selling all offered services.
• Develop long-term relationships with patients, families, referrals, clinics, etc. through cold calling and follow-up.
• Coordinate with Marketing to develop or enhance educational literature for patients, families, physicians, clinics, etc.
• Obtain Insurance authorizations when required and obtain physician order signatures as needed.
• Discuss coverage guidelines with patients/referral sources and arrange payment of non-covered items.
• Assist patients and referrals in finding an alternative provider if service is not covered by insurance.
• Prioritize urgent or emergency orders.
• Maintain knowledge of billing, documentation, and reimbursement guidelines.

Skills

Communication

Presentation

Customer service

Product knowledge

Sales motivation

Independent work

Analytical skills

Project management

Confidential information

MS Office

Education

High School Diploma

Associate Degree

Tools

Microsoft Office

Job description

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, we would love to hear from you.

Inside Sales Specialist

The Inside Sales Specialist is responsible for ensuring continuity between the patients, clinics, community, physician practice and the home setting to maximize patient satisfaction of services. Increasing sales, billed revenue, and new patients in accordance with department goals. Optimize patient safety, comfort, and well-being; to improve awareness and confidence among healthcare professionals, physicians and patients regarding current options and capabilities; to coordinate referrals to ensure timely admission and appropriate patient care based on referrals. Additionally, responsible for obtaining, processing, and complete complex orders with accurately and timely to ensure patient needs are met.

Job Duties

• Effectively working through a high volume of outbound calls in a fast-paced environment
• Generates a steady stream of referrals through researching various sales and marketing sources, selling all offered services
• Develop long term relationships with patients, families, referrals, clinics, etc. through cold calling, problem solving with insurance companies, follow-up, and integrity
• Partner with Marketing department to develop or enhance educational literature for patients, families, physicians, clinics, etc.
• Obtains all required information and medical documentation to ensure complete, accurate and timely processing of supply program orders. Validate codes and fees to assure there is coverage under the patient’s policy
• Obtain Insurance authorizations when required by the Insurance and obtains physician order signatures as needed
• Discusses coverage guidelines with patients/referral sources and arranges for payment of non-covered items. Suggests alternative equipment as warranted based on reimbursement limitations
• Contact patients to explain benefits and financial responsibility for services and assist them with questions regarding their insurance coverage
• Contact referral sources and patients to discuss any problems or delays encountered during insurance verification
• Assures that diagnoses and disease-state warrant the need for prescribed durable medical equipment (DME) from a reimbursement standpoint. Suggests additional equipment if warranted based on diagnoses or makes appropriate recommendations
• Understands issues related to the most cost-effective delivery method for DME ordered
• Maintains working knowledge base regarding billing, documentation, and reimbursement guidelines/ issues, including but not limited to Medicare, Medicaid, Other Third Party, and contracted payers
• Assist patients and referrals in finding an alternative provider if service is not covered by insurance
• Prioritize urgent or emergency orders
• Validate and Log CMNs and PARs as needed
• Acts as a resource to all external customers to facilitate resolution of AH patient issues in coordination with members of the operational teams within AH to assure optimal patient and referral source outcomes
• Acts as a resource for referral source staff regarding Medicare, Medicaid and private insurance documentation and reimbursement guidelines related to DME/RT equipment and services
• Identifies programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction
• Knows when to appropriately use best judgment with patients/referral sources during conflicts
• Contributes to creative problem-solving and decision-making within the branch marketing team to achieve marketing/sales goals
• Job Title: Inside Sales Specialist FLSA Classification: Non-Exempt
• Expresses confidence in ability to diagnose, develop and carry out solutions to customer complaints
• Makes appropriate service-related decisions by reviewing all relevant medical information and facts, exploring all medical alternatives
• Knows when to appropriately use consensus and/or independent decision-making styles
• Identifies and clearly communicates to sales and operations the needs of hospital and physician referral sources
• Promotes teamwork within branch sales and operational teams by adapting to necessary changes in operational needs
• Utilizes team/company communication systems to report and process requested information
• Shares information and expertise with colleagues to enable them to carry out their role more effectively
• Participates in team meetings as requested

Competency, Skills And Abilities

• Excellent verbal and written communication skills
• Excellent presentation skills
• Excellent customer service skills
• Product knowledge
• Motivation for sales
• Ability to work independently and with a team
• Strong analytical and problem-solving skills with attention to detail
• Ability to prioritize and manage multiple projects
• Possess mental alertness and ability to properly treat confidential information.
• Proficient computer skills and knowledge of Microsoft Office

Requirements

Minimum Job Qualifications

• High School Diploma required; Associate Degree from an accredited college is preferred
• One (1) year work related in health care, administrative, insurance, customer services, or management regardless of industry
• B2B or B2C Sales preferred

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.