Inside Sales Representative (Hybrid)

Coloplast; New Berlin (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Life Insurance

Paid Time Off

Training & Development

Wellness Resources

Job summary

Coloplast is looking for an Inside Sales (Customer Support) Representative in New Berlin, Wisconsin, to build and nurture relationships with laryngectomy patients. This role focuses on providing product information, support, and driving sales while acting as a trusted advisor to the laryngectomy community.

The ideal candidate needs at least 2 years of sales experience, a HS Diploma or GED, and strong communication skills. The position offers competitive pay, life insurance, paid time off, and wellness resources.

Qualifications

• 2+ years of sales experience required.
• Ability to work in a team environment essential.
• Experience in healthcare or medical device industry preferred.

Responsibilities

• Develop and manage sales leads through the sales cycle.
• Complete customer outreach to potential new customers.
• Proactively contact customers that have not placed an order.

Skills

Sales experience

Communication skills

Customer service

Education

HS Diploma or GED

Bachelor Degree (preferred)

Tools

Microsoft Office

Job description

Inside Sales (Customer Support) Representative

Responsible for building and nurturing relationships with laryngectomy patients within a designated territory. Direct engagement with patients to provide product information, support, and education, guiding them to informed purchasing decisions. Acts as a trusted advisor, offers compassionate, patient-centered service while meeting sales objectives. Manages territory to optimize outreach, maintains patient records, collaborates with cross-functional teams to ensure exceptional customer experience. Requires empathy, strong communication skills, commitment to laryngectomy community needs.

Responsibilities

• Develop and manage sales leads through the sales cycle
• Develop and implement Direct to Consumer (DTC) Marketing plans
• Work with Territory Sales Managers to plan and organize patient meetings and courses
• Complete customer outreach and contact potential new customers referred by outside leads, doctors’ orders, insurance info, web shop inquiries, etc.
• Proactively contact all customers that have not placed an order in the last month to sell new products
• Contact customers with up-selling, cross selling and consultative selling opportunities
• Contact new customers after first order
• Work with outside sales reps on DTC activities
• Increase HME sales through customer follow-up
• Follow up on all sample distributions to patients
• Solicit new customers through direct leads and cold calls
• Respond to every voicemail, email, or internal customer within four hours
• Act as a backup to team members when they are out of the office
• Process existing customer sales orders according to department instructions and quality procedures
• Maintain departmental standards for one-call resolutions and minimal calls to voicemail

Basic Qualifications

• 2+ years of sales experience
• HS Diploma or GED

Preferred Qualifications

• Bachelor Degree preferred but not required
• Inside Sales experience strongly preferred
• Experience in Healthcare or medical device industry preferred but not requiredAbility to recognize prospects, present products, and close sales
• Excellent customer service skills and a professional attitude
• Ability to work in a team environment a must
• Ability to manage multiple tasks, prioritize them, and pay attention to detail
• Demonstrated PC and keyboarding skills and experience in Microsoft Office

Benefits

• Competitive Pay
• Life Insurance
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Wellness Resources
• State of the Art Facility

Atos Medical, Inc. is an Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request reasonable accommodation to participate in the job application, please contact 800-217-0025.