Bilingual In-Take Coordinator

Jrfnj; Perth Amboy (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Company paid medical coverage

Dental, Vision and Aflac benefits

403B Retirement Plan

Vacation and personal time (prorated)

13 federal holidays (prorated)

Professional Development opportunities

Job summary

Jewish Renaissance Foundation (JRF) is seeking an Intake Coordinator to support the Family Assistance Center, handling customer service, eligibility screening, and confidential documentation for FAC participants and “My Choice Store.” You will work with Case Managers to track client information and ensure smooth referrals within the organization and partner agencies.

The role requires two years of relevant experience, strong Microsoft Office skills, and the ability to communicate in English and

Qualifications

• Two years of customer service experience, preferably in family assistance.
• Ability to handle confidential information with discretion.
• Proficient with Microsoft Office and data entry tasks.

Responsibilities

• Greet participants and provide customer service over the phone.
• Return initial phone calls for assistance, reply to inquiry emails, and provide applicable program information to community members, stakeholders, and partners.
• Conduct an initial screening to ensure client eligibility utilizing an intake screening tool.
• Register participants with confidentiality into the program, records, stores, enters, copies, and uploads all pertinent documents and information to EmpowOR used by the FAC Program.
• Coordinate with Case Managers to track participant information and documentation.
• Maintain positive relationships with nonprofit organizations and community partners, including other JRF programs.
• Schedule participant appointments and perform periodic follow up with participants who are missing items.
• Provide support with identifying resources for participants and make a direct connection for referrals.
• Support “My Choice Store” with food pickup on shopping days when needed.
• Assist with the creation of visual materials, brochures, flyers, and marketing materials.
• Attend and contribute to team meetings.
• Perform other work-related duties as needed or as assigned by Supervisor.

Skills

Customer service

EmpowOR data system

Microsoft Office (Word, Excel, Outlook

Data entry

Bilingual English/Spanish

Time management

Teamwork

Organizational skills

Education

High School Diploma

Tools

EmpowOR data management system

Microsoft Office

Job description

Job Summary

This position serves as support for the Family Assistance Center (FAC) at the Jewish Renaissance Foundation (JRF). FAC provides emergency assistance and family mentoring for community members as well as food through “My Choice Store”. The Intake Coordinator serves as the main point of contact for FAC participants including “My Choice Store”, assists the Case Managers and Choice Store Coordinator to assess eligibility for services. This position is chiefly responsible for the following core functions and performs other tasks as needed:

• Customer Service to greet participants in person and over the phone.
• Collect information and documents to determine eligibility for services and refer to the appropriate person for services within the organization or community partner.

• Enter data and upload documents into EmpowOR, our data management system.
• Communicate detailed information to FAC staff that accurately depicts the current situation of the participant/family.
• Track and report statistics about those calling in for assistance.

Responsibilities

• Answering the phone or greeting participants utilizing customer service skills.
• Return initial phone calls for assistance, reply to inquiry emails, and provide applicable program information to community members, stakeholders, and partners.
• Conduct an initial screening to ensure client eligibility utilizing an intake screening tool.
• Register participants/families with confidentiality into the program, records, collects, stores, enters, copies, and uploads all pertinent documents and information to EmpowOR used by the FAC Program.
• Coordinate with Case Managers and Wellness Coordinator to track and keep up to date all participant information and documentation.
• Maintain positive relationships with nonprofit organizations, social services providers, and other community partners, including other JRF programs.
• Schedule participant appointments and perform periodic follow up with participants who are missing any items.
• Provide support with identifying resources for participants and make a direct connection with the person to contact for referrals.
• Support “My Choice Store” with food pick up and on shopping days when needed.
• Assist with the creation of visual materials, brochures, flyers, and marketing materials.
• Attend and contribute to team meetings.
• Perform other work-related duties as needed or as assigned by Supervisor.

Qualifications

• High School Diploma and at least two (2) years’ experience providing customer service, preferably in work related to the delivery of family assistance with specific focus or passion for serving the community.
• Have knowledge of or experience with providing empathetic customer service.
• Proficient knowledge of Microsoft Office products, specifically Word, Excel, Outlook, and PowerPoint.
• Must be well-organized and have good time management skills.
• Ability to acclimate easily to policy changes and responsibilities.
• Take initiative and be able to work in a team setting and independently.
• Must be culturally sensitive considering our responsibility as a Community Action Agency to commit ourselves to the health and well-being of all, and to address systems and structures to dismantle disparities and inequities.
• Must be able to speak, read, and write English/Spanish proficiently.

Benefits

• Company paid employee medical coverage (Eligible after 90 days of continuous employment)
• Access to Dental, Vision, and supplemental benefits through Aflac;
• Access to 403B Retirement Plan.
• Up to 10 days of vacation and 10 days of choice (prorated based on the hire date)
• 13company-paid federal holidays, eligible upon hire.
• Professional Development opportunities