Bilingual In-Take Coordinator

Jewish Renaissance Foundation; Perth Amboy (NJ); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Company paid employee medical coverage

Access to Dental and Vision benefits

403B Retirement Plan

Vacation days

Professional Development opportunities

Job summary

The Jewish Renaissance Foundation is looking for an Intake Coordinator for the Family Assistance Center in Perth Amboy, New Jersey. The role involves providing customer service, assisting with eligibility assessments, and managing participant information with confidentiality.

Qualified candidates should have a High School Diploma and two years of relevant experience, along with proficiency in Microsoft Office and a commitment to community service. Bilingual proficiency in English and Spanish is essential.

Qualifications

• Two years' experience in customer service, preferably family assistance.
• Must be proficient in both English and Spanish.

Responsibilities

• Greet participants and provide customer service.
• Assess client eligibility using intake screening tools.
• Coordinate with Case Managers for participant information.

Skills

Empathetic customer service

Microsoft Office proficiency

Time management skills

Cultural sensitivity

Education

High School Diploma

Job description

This position serves as support for the Family Assistance Center (FAC) at the Jewish Renaissance Foundation (JRF). FAC provides emergency assistance and family mentoring for community members as well as food through “My Choice Store”. The Intake Coordinator serves as the main point of contact for FAC participants including “My Choice Store”, assists the Case Managers and Choice Store Coordinator to assess eligibility for services. This position is chiefly responsible for the following core functions and performs other tasks as needed:

• Customer Service to greet participants in person and over the phone.
• Collect information and documents to determine eligibility for services and refer to the appropriate person for services within the organization or community partner.
• Enter data and upload documents into EmpowOR, our data management system.
• Communicate detailed information to FAC staff that accurately depicts the current situation of the participant/family.
• Track and report statistics about those calling in for assistance.

Responsibilities

• Answer phone or greet participants utilizing customer service skills.
• Return initial phone calls for assistance, reply to inquiry emails, and provide applicable program information to community members, stakeholders, and partners.
• Conduct an initial screening to ensure client eligibility utilizing an intake screening tool.
• Register participants/families with confidentiality into the program, records, collects, stores, enters, copies, and uploads all pertinent documents and information to EmpowOR used by the FAC Program.
• Coordinate with Case Managers and Wellness Coordinator to track and keep up to date all participant information and documentation.
• Maintain positive relationships with nonprofit organizations, social services providers, and other community partners, including other JRF programs.
• Schedule participant appointments and perform periodic follow up with participants who are missing any items.
• Provide support with identifying resources for participants and make a direct connection with the person to contact for referrals.
• Support “My Choice Store” with food pick up and on shopping days when needed.
• Assist with the creation of visual materials, brochures, flyers, and marketing materials.
• Attend and contribute to team meetings.
• Perform other work-related duties as needed or as assigned by Supervisor.

Qualifications

• High School Diploma and at least two (2) years’ experience providing customer service, preferably in work related to the delivery of family assistance with specific focus or passion for serving the community.
• Have knowledge of or experience with providing empathetic customer service.
• Proficient knowledge of Microsoft Office products, specifically Word, Excel, Outlook, and PowerPoint.
• Must be well-organized and have good time management skills.
• Ability to acclimate easily to policy changes and responsibilities.
• Take initiative and be able to work in a team setting and independently.
• Must be culturally sensitive considering our responsibility as a Community Action Agency to commit ourselves to the health and well-being of all, and to address systems and structures to dismantle disparities and inequities.
• Must be able to speak, read, and write English/Spanish proficiently.

Benefits

• Company paid employee medical coverage (Eligible after 90 days of continuous employment)
• Access to Dental, Vision, and supplemental benefits through Aflac
• Access to 403B Retirement Plan
• Up to 10 days of vacation and 10 days of choice (prorated based on the hire date)
• 13 company-paid federal holidays, eligible upon hire
• Professional Development opportunities