Bilingual Housing Stability Case Manager

Epiphany Community Health Outreach Services (ECHOS); Houston (TX); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Epiphany Community Health Outreach Services (ECHOS) seeks a Bilingual Housing Stability Case Manager (Spanish/English) to deliver individualized case management for clients facing housing instability or eviction risk. You will assess needs, set measurable goals, connect clients to resources, and provide coaching and follow-up to promote long-term stability.

The role requires strong client service, sound judgment, accurate documentation, compassion, flexibility, and collaboration with landlords,

Qualifications

• Bilingual Spanish/English required; additional languages are a plus.

Responsibilities

• Conduct client interviews and comprehensive assessments to identify housing needs, strengths, barriers, resources, and opportunities.

Skills

Bilingual Spanish/English

Interpersonal skills

Communication

Organizational skills

Team collaboration

Education

High school diploma

College degree preferred

CHW certification preferred

Tools

Microsoft Office

Job description

Bilingual Housing Stability Case Manager (Spanish/English)

Job Title: Bilingual Housing Stability Case Manager

Reports To: Executive Director and Housing Stability Team Leader

Employment Status: Hourly, Non-Exempt

About ECHOS

ECHOS is a mission-driven nonprofit rooted in compassion, collaboration, and practical support for our community. We help individuals and families connect with resources that promote stability and self-sufficiency. Our team values relationships, accountability, flexibility, and respectful service to every client.

Position Summary

The Bilingual Housing Stability Case Manager provides individualized case management to individuals and families experiencing housing instability or at risk of eviction. The Case Manager assesses each household’s needs, strengths, barriers, and opportunities; develops measurable goals with the client; connects clients to appropriate ECHOS and community resources; and provides coaching and follow-up designed to support long-term housing stability and self-sufficiency. This position requires strong client service, sound judgment, accurate documentation, compassion, flexibility, and a collaborative approach.

Essential Duties and Responsibilities

• Conduct client interviews and comprehensive assessments to identify housing needs, strengths, barriers, available resources, and opportunities for stabilization.
• Provide individualized case management through ECHOS Housing Stability and eviction prevention services.
• Work with each client to develop a tailored housing stability plan with clear, measurable goals and practical steps toward self-sufficiency.
• Provide coaching, problem-solving support, and referrals that help clients address barriers affecting housing stability, including financial, employment, transportation, healthcare, food, and other social service needs.
• Assist eligible clients in navigating rental, utility, and other housing-related assistance processes and required documentation.
• Connect clients with appropriate ECHOS programs and community resources, and coordinate with landlords, service providers, and community partners when appropriate and authorized.
• Maintain regular contact with assigned clients throughout the program and complete required follow-up to assess housing stability, progress toward goals, and continued connection to resources.
• Maintain precise, timely, and confidential case files, case notes, program documentation, and database entries.
• Prepare required program, progress, and database reports accurately and on schedule.
• Collaborate with ECHOS staff, volunteers, and community partners; participate in staff meetings, trainings, outreach events, and other program activities.
• Perform other duties as assigned and assist with other ECHOS client services when needed.

Skills and Competencies

• Strong interpersonal, communication, interviewing, and organizational skills.
• Ability to build trust while maintaining appropriate professional boundaries and client confidentiality.
• Ability to work effectively with individuals and families from varied social and cultural backgrounds.
• Ability to manage multiple cases, deadlines, documentation requirements, and follow-up responsibilities.
• Comfort with goal setting, client coaching, problem-solving, and connecting clients to community resources.
• Proficiency with Microsoft Office and ability to learn and accurately use program databases.
• Ability to work collaboratively as part of a close-knit team while also taking initiative and managing assigned responsibilities.

Qualifications

• Bilingual Spanish/English required; additional languages are a plus.
• High school diploma required; college degree preferred.
• Community Health Worker (CHW) certification preferred.
• Prior case management, housing stability, social services, or community-based client service experience preferred.
• Must be legally authorized to work in the United States.
• Ability to lift up to 25 pounds.

Compensation and Benefits

• Competitive hourly pay.
• Health insurance, retirement pension, and paid time off.
• Supportive, mission-driven work environment with opportunities for professional growth.

Work Schedule

Monday-Thursday: 8:00 a.m.-2:30 p.m. (Monday staff meeting begins at 7:30 a.m.)

Friday: 8:00 a.m.-12:00 noon

Occasional evenings and weekends may be required for outreach, health fairs, food fairs, trainings, or special events.

Equal Opportunity Organization

ECHOS is an equal opportunity employer. Bilingual and bicultural candidates are strongly encouraged to apply.