Bilingual Housing Services Administrator

SOUTHERN ARIZONA AIDS FOUNDATION; Tucson (AZ); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with matching

PTO 4 weeks + 12 holidays

Job summary

The Southern Arizona AIDS Foundation is seeking a Housing Services Administrator in Tucson, AZ to handle administrative duties for SAAF Housing operations. This is a full-time, in-office role focused on eligibility processing, rent payments, monthly billings, and compliance with grantee regulations.

Reporting to the Housing Programs Manager, you will coordinate with Case Managers, prepare reports, monitor arrears, and ensure timely completion of housing-related paperwork.

Qualifications

• Bilingual in Spanish and English.
• Minimum two years’ administrative experience in social services, housing, or property management.
• Finger printing clearance required (paid by employer).
• Access to reliable transportation and valid AZ driver license.

Responsibilities

• Process eligibility and income certifications paperwork for housing.
• Review documents for completeness and coordinate with Case Managers.
• Maintain client housing program records per grantor regulations.
• Prepare in-house reports (rent deposits, rent rolls, occupancy lists, etc.).
• Process housing receivables/payables and daily payment logs.
• Monitor rental arrearages and formulate payment plans as needed.
• Input housing program data into HMIS/Real Page databases.
• Assist with compliance reports and monthly billings.
• Collaborate with Housing team on lease violations, policies, and NSPIRE inspections.

Skills

Bilingual Spanish/English

Microsoft Office

Database systems

Organizational skills

Communication skills

Tools

Microsoft Office

HMIS/Real Page/Data entry

Job description

Job Details: Job Location: South Park - Tucson, AZ 85714, Position Type: Full Time, Salary Range: $19.30 - $23.42 Hourly, Job Shift: Day, Job Category: Nonprofit - Social Services, Scope of Work: The Housing Services Administrator is responsible for performing all administrative duties related to the operation of SAAF Housing. This includes regulatory compliance activities, preparation of rent payments, assistance with completion of monthly billings, and reporting. Reporting to the Housing Programs Manager, the Housing Services Administrator is also responsible for screening, coordinating, and ensuring timely completion of client housing related eligibility paperwork. The Housing Services Administrator is a full-time, in-office non-exempt position. Position duties include but are not limited to:

Functional Responsibilities:

• Processes entry/annual/update/exit program eligibility and income certifications paperwork with clients who receive housing through SAAF.
• Reviews eligibility documentation for completeness and accuracy while coordinating with Case Managers to ensure timely submission of documentation.
• Maintains current documentation for each client according to grantee regulations.
• Collaborates with the Housing team to ensure effective housing of clients.
• Prepares in-house reports (security deposits, rent rolls, vacancy reports, occupancy list, subsidy usage, program enrollment, non-payments of rent, etc.).
• Processes, documents, and submits housing accounts receivables and payables.
• Responsible for keeping daily logs of payment receipts.
• Monitors and review rental arrearages incurred by clients.
• Formulates payment plans with residents as needed.
• Process recurring and one-off check requests
• Inputs data from SAAF housing programs into databases as required by funding including but not limited to Service Point - Homeless Management Information System (HMIS), and Real Page.
• Responsible for assisting with compliance reports and monthly billings, as needed.
• Is responsible for the following activities in coordination with the Housing Programs Manager:
  • Addresses lease violations and evictions in accordance with state and federal regulations. Communicates with relevant departments when such violations occur, and action must be taken.
  • Assists in the creation, implementation, documentation, and monitoring of all SAAF Housing policies.
  • Tracks compliance with grantor policies, including changes in HRSA, ADHS, and HUD policies.
• Performs initial, annual, and special requests for National Standards for the Physical Inspection of Real Estate (NSPIRE) inspections to ensure housing unit safety and habitability.
• Responsible for maintaining positive professional relationships with property management companies housing SAAF’s clients.
• Serves as a member of the Care Services department and attends all agency and Care Services department staff meetings.

Qualifications: Minimum Qualifications:

• Bilingual in Spanish and English
• Minimum of two years’ prior administrative experience in social services, housing, or property management related field
• Appropriate fingerprint clearance through the Arizona Department of Public Safety (paid for by SAAF)
• Must have access to reliable transportation, AZ Driver License, current insurance and a driving record that will be supported by SAAF’s liability insurance provider
• Proficiency in Microsoft Office applications
• Excellent organizational, oral, and written communication skills
• Experience with database systems

Preferred Qualifications:

• Prior experience working in a non-profit environment
• Excellent interpersonal skills; sensitivity to cultural and personal diversity
• Experience with supportive housing programs and with HUD programs and regulations, including any or all: Continuum of Care Program, HOPWA, HOME, Section 811 Program
• Knowledge of the Arizona Landlord Tenant Act

Compensation:

Rate of Pay: Salary ranges from $19.30-$23.42/hr

Benefits: Health, dental, vision, and life insurance; 401(k) with matching, long-term and short-term disability insurance. 12 paid holidays per year, 4 weeks of PTO per year to start in addition to 40 hours of sick leave. Access to SAAF Health Clinic on-site for primary care needs.

Affirmative Action:

The Southern Arizona AIDS Foundation is an Affiliated Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability.

People who have used drugs, have performed sex work, people of color, women, members of the LGBTQ+ communities, those who have experienced housing insecurity, people who have received harm reduction services, and people living with HIV/AIDS and/or hepatitis C are strongly encouraged to apply.

Physical Requirements:

This job is a sedentary job, as defined by the Social Security Administration, CFR. (a) Sedentary work. Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met.

Disclaimer:

This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. Management reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, functions, and requirements.