Bilingual Healthcare Support Specialist (Inbound & Outbound)

Byram Healthcare Centers Inc; Bothell (WA); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off (PTO)

401(k) plan

Flexible Spending Accounts

Life insurance

Short- and long-term disability

Parental leave

Domestic partner benefits

Job summary

Accendra Health is seeking a customer service representative to support patients by educating them on products, addressing concerns, and processing supply orders. You will handle high-volume inbound calls, gather demographics, and use the ERP system to finalize orders.

Strong communication and phone etiquette are essential, along with proficiency in MS Office. This role offers benefits and a path to contribute to accessible home-based care initiatives across our nationwide network.

Qualifications

• Excellent communication skills and phone etiquette for high-volume inbound calls.
• Ability to gather patient demographics and billing information accurately.
• Experience with Microsoft Office applications (Word/Outlook).

Responsibilities

• Answer high-volume inbound calls via automated system.
• Place supply orders and process them in the ERP system.
• Educate patients on products and services and address questions.
• Maintain customer records and update accounts.
• Suggest additional products where appropriate.
• Provide feedback to team lead on account issues.

Skills

Communication

Phone etiquette

Microsoft Office

ERP system

Tools

Microsoft Word

Outlook

Byram ERP system

Job description

Accendra Health is seeking a customer service representative to support patients by educating them on products, addressing concerns, and processing supply orders. You will handle high-volume inbound calls, gather demographics, and use the ERP system to finalize orders.

Strong communication and phone etiquette are essential, along with proficiency in MS Office. This role offers benefits and a path to contribute to accessible home-based care initiatives across our nationwide network.