Bilingual Healthcare Customer Care Representative (Remote 100% in Texas)

Saludos; Austin (TX); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Pet Insurance

Paid Training

Flexible Remote Work

Benefits After Day 1

Pay Advances

Job summary

Continuum Global Solutions in Austin, TX is hiring for a Bilingual Healthcare Customer Care Representative to support Spanish-speaking members about health insurance, copays, and benefits. This 100% remote, full-time role includes paid virtual training and requires a quiet home workspace with reliable broadband.

You will handle calls in Spanish and document in English, while navigating multiple systems with speed and accuracy, and you may work evenings or weekends as needed.

Qualifications

• Fluent in Spanish and English.
• High School Diploma/GED required.
• At least 1 year of Customer Service experience.
• Evenings/weekends availability.
• Background check and drug test required.

Responsibilities

• Speaking to members about co payment cost, plan information, claim information and general benefits information.
• Calling for referral if needed; explain copay costs, coverage, and participating providers.
• Speak to customers in Spanish and document the call in English.
• Navigate multiple computer applications with speed and accuracy.

Skills

Bilingual Spanish-English

Customer Service

Telephone Etiquette

Education

High School Diploma/GED

Job description

Bilingual Healthcare Customer Care Representative (Remote 100% in Texas)

Continuum Global Solutions

Job Category

Customer Service

Overview

Description

Austin, TX, US, 75223

Description: Customer Service Representative – Bilingual (100% REMOTE)

We are hiring bilingual Customer Service Representatives to support incoming calls from Spanish speaking individuals looking to answer questions about their Health Insurance. This full-time, 100% remote and offers paid, virtual training. You must have a desktop or laptop computer, high speed internet, and live in one of the states listed below.

RESPONSIBILITIES:

• Speaking to members about their co payment cost, plan information, claim information, general benefits information.
• ,Calling for referral if needed, why there is a cost to the copay, if services are covered, looking for participating providers.
• Speak to Customers in Spanish & Document the Call in English
• Navigate Through Multiple Computer Applications with Speed & Accuracy

TECHNICAL REQUIREMENTS:

• High Speed, Broadband Internet With At Least 10 MBps Download Speed
• Must Live in One of These States: AL, AR, FL, GA, ID, IN, KY MS, MT, NC, OK, PA, NE, SC, TX, UT, VA, & WY
• Quiet, Secured Workspace
• A USB Wired Headset with Noise Canceling Microphone

ADDITIONAL REQUIREMENTS

• Must be fluent in Spanish and English
• 18+ Years Old with a High School Diploma/GED
• At Least 1 Year of Customer Service Experience
• Professional Positive Attitude & Courteous Telephone Etiquette
• Open, Flexible Schedule Availability (Evenings/Weekends Required)
• Background Check & Drug Test is Required

BENEFITS & PERKS:

• $15 Hour + Overtime Available
• Benefits Eligible After Day 1!
• Access Up To 50% Of Your Pay Immediately After Your Shift
• Health Insurance (Medical, Dental, Vision) & Other Benefits
• Pet Insurance
• Paid, Virtual Training
• Flexible, Remote Work Environment
• Opportunity for Professional Development

  Employees with six (6) months of service in their current position are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience and current job performance. Employees with less than six (6) months of service may change positions before the six (6) month period if both the employee’s current manager and the manager of the open position agree and a transition date is agreed upon. New hire training time is not applied towards the six (6) months service requirement. Additionally, if an employee is currently on any type of performance improvement review, the employee will be considered ineligible for an open position.

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found atwww.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth