Bilingual Health Coord RN (CDC, Temporary, Remote)

Maximus; Trenton (NJ); Remote; USD 48,000 - 94,000; Full time

Job summary

Maximus Health Specialist (RN) will support CDC INFO, handling health-related inquiries from the public, healthcare providers, and public health professionals. The role requires clinical knowledge of CDC topics, advanced inquiry responses, and strong communication skills in English and Spanish.

Training is conducted 8:00 AM–4:30 PM ET, with subsequent shifts and a 2-week training period.

Qualifications

• Bachelor’s degree in nursing and active RN license required.
• Experience in medical, scientific or public health discipline.
• Clinical knowledge of and experience with CDC related topics.
• Proficient internet search skills.
• Working knowledge of Microsoft Office and ability to learn and utilize software.

Responsibilities

• Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
• Provides medical subject matter expertise.
• Performs advanced database searches.
• Composes documents, reports, and correspondence.
• Documents all incoming inquiries.
• Participates in special projects as required.

Skills

Medical/public health experience

CDC topic knowledge

English/Spanish bilingual

Customer service skills

Microsoft Office proficiency

Internet search skills

Communication skills

Independent working

Interpersonal leadership

Education

Bachelor of Science in Nursing

Active RN license

Tools

Microsoft Office

Job description

Health Specialist (RN) Registered Nurse, to support our CDC INFO (Center for Disease Control) program.

CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals. CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.

The ideal candidate will thrive in a fast-paced contact center environment and be comfortable handling health-related inquiries. Strong listening, communication, and research skills are essential to follow established scripts and protocols, navigate approved resources, and provide clear, accurate, and professional guidance while maintaining quality and compliance standards.

Training Schedule

Monday - Friday 8:00 AM to 4:30 PM Eastern Time

Work Schedule

Must be flexible and available for either work shift

Monday - Friday

8:00 AM - 4:30 PM or 11:30 AM - 8:00 PM

• 100% attendance is required throughout the 2-week training

Essential Duties and Responsibilities:

• Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
• Provides medical subject matter expertise.
• Performs advanced database searches.
• Composes documents, reports, and correspondence.
• Documents all incoming inquiries.
• Participates in special projects as required.

Education, Experience and Skills

• Experience in medical, scientific or public health discipline.
• Clinical knowledge of and experience with CDC related topics.
• Bachelor’s degree in nursing and current, active RN license are required.
• Proficient internet search skills.
• Working knowledge of Microsoft Office and ability to learn and utilize software

applications.

• Excellent listening, comprehension, communications (verbal and written), problem

solving and customer service skills.

• Ability to work independently and communicate effectively.
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize

simultaneous tasks.

• Ability to speak and read English and Spanish clearly, professionally, and fluently.
• Call Center, Telehealth, phone support experience preferred.
• Must have a Smartphone which will be required only to log into Maximus systems,

not for daily work activities.

Equipment Requirements

This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)

Home Office Requirements

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity

(you can test this by going to www.speedtest.net)

• Minimum 5mpbs upload speed
• Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
• Private and secure work area and adequate power source
• Windows or Mac Operating Systems

OS for Windows | - Windows 10 or Windows 11 (11 is preferred)

OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

Minimum Requirements

'- High School diploma or equivalent with 2-4 years of experience.

• May have additional training or education in area of specialization.
• Must be fluent in English and specified secondary language.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$34.85

Maximum Salary

$68.55