Bilingual Health Coach/Health Educator- Phoenix, Arizona

Evernorth Health Services; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Evernorth Health Services is seeking a Bilingual Health Coach/Educator in Phoenix, Arizona. This role requires providing customer coaching to improve health outcomes and involves engaging strongly with clients through health education planning and support activities. Candidates must be bilingual in Spanish and possess strong clinical skills, making them reliable partners in health improvement. Join a dynamic team that prioritizes consumer health engagement and delivers impactful wellness initiatives.

Qualifications

• 3+ years of experience in certified diabetes health coaching.
• Must hold current ACLS/BLS/CPR/AED Certifications.

Responsibilities

• Provide virtual/onsite customer coaching and support.
• Collaborate with customers to establish health improvement plans.
• Lead health and wellness promotional activities.

Skills

Strong Clinical skills

Bilingual in Spanish

Customer-centric focus

High energy level

Motivational interviewing

Education

Bachelor's degree in health-related field

Master’s degree (preferred)

Job description

The job profile for this position is Case Management Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.

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Job Description

Bilingual Health Coach/Health Educator – Cigna Onsite Health - Phoenix, Arizona

This role is all about demonstrating daily support of Consumer Health Engagement Cultural Beliefs. Our Onsite Health Educators and RN Health Coaches are the linchpins to ensure we achieve better health outcomes for our customers. They focus on key areas of partnership including:

• Customer Strong - Make a WOW difference for our customers
• Me to We - Take accountability to trust, collaborate and partner
• Own It! See a need and act
• Be Bold: Challenge the status quo
• Listen to Advocate: What matters to you, matters to us
• Think it Through: Proactively deliver solutions focused on doing the right thing

Sound like you? Great! Here’s more on how you’ll make a difference:

• Provide virtual/onsite face-to-face customer coaching and support

• Identify customer health education needs through targeted health assessment activities.

• Collaborate with customers to establish health improvement plans, set personalized evidence-based goals, and support customers in achieving those goals.

• Empower customers to become an active participant in their own health outcomes.

• Assist Customer in overcoming barriers to better health

• Lead and support a variety of Health and wellness promotional activities, such as group coaching, wellness challenges and Health related seminars.

• May perform biometric screenings, including finger sticks, blood pressure, body composition, etc.

• Utilize biometric values and motivational interviewing techniques to collaborate with customer to drive to improve clinical outcomes.

• Provide support for health-related site events, which include open enrollment, wellness committee facilitation, flu shot events, health fairs, etc.

• Responsible for the adoption and demonstration of the Consumer Health Engagement cultural beliefs. Be a role model for the six cultural beliefs to drive personal accountability and organizational results.

What we expect from you:

**Must be Bilingual in Spanish**

• Strong Clinical skills with at least 3 or more years of experience certified diabetes health coaching, health education and health promotion

• Bachelor's degree in a health-related field. Master’s degree preferred.

• Current ACLS/BLS/CPR/AED Certification

• High energy level, with dynamic presentation skills is required.

• Positive role model in demonstrating healthy behaviors

• Passion for health improvement

• Ability to work independently

• Customer-centric focus

• Ability to proactively collaborate professionally with the client and other matrix partners.

• Understand and own a variety of clinical targets and outcome measurements. Develop action plans that drive clinical value for the customers and clients.

• Proven administrative abilities, with strong computer and software application skills.

Bonus points for:

• CDE

• CHES (Certified Health Education Specialist)

• Motivational interviewing training/experience.

• Smoking cessation and diabetes experience.

This role is onsite based in Phoenix, Arizona

Cigna is committed to a healthy work force. New hires must complete a background check, drug and nicotine screen to be employed in this role.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.