Bilingual Frontline Coaching Specialist

Bank of America; Tampa (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Bank of America in Tampa is hiring a bilingual coach to guide employees with moderately complex research and analysis, identify strengths and opportunities, and deliver targeted coaching and training to help teammates progress toward goals. You may also handle client calls.

The role emphasizes customer-centric problem solving, on-call ownership, and compliance with bank procedures. Requires Spanish proficiency, Retail Fraud experience, strong communication, de-escalation skills, and the ability

Qualifications

• Bilingual Proficiency Spanish required.
• Current Retail Fraud experience required.
• Proven customer-centric problem-solving abilities demonstrated via customer satisfaction metrics.

Responsibilities

• Works individually and in small groups with frontline employees to build professional proficiency beyond training.
• Prepares, coaches, and reinforces desired team behaviors with managers to support proficiency and retention of new-to-role employees.
• Identifies improvements in employee development and increases speed to proficiency and consistency in skills.
• Owns and resolves escalated customer calls.
• Complies with industry regulations, bank procedures, integrity levels of the department’s system, and financial controls.

Skills

Coaching

Mentoring

Oral Communications

Problem Solving

Quality Assurance

Active Listening

Analytical Thinking

Attention to Detail

Collaboration

Risk Management

Adaptability

Customer Focus

Influence

Relationship Building

Result Orientation

Job description

Bank of America in Tampa is hiring a bilingual coach to guide employees with moderately complex research and analysis, identify strengths and opportunities, and deliver targeted coaching and training to help teammates progress toward goals. You may also handle client calls.

The role emphasizes customer-centric problem solving, on-call ownership, and compliance with bank procedures. Requires Spanish proficiency, Retail Fraud experience, strong communication, de-escalation skills, and the ability