Bilingual Front Office Assistant

GOEBEL FIXTURE COMPANY; Raleigh (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan with match

Employee support resources

Team debriefings

Job summary

A Woman’s Choice in Raleigh, NC is seeking a dedicated Bilingual Front Office Assistant to welcome patients and coordinate front desk operations in English and Spanish. You will handle intake, scheduling, and paperwork, translate forms, and help navigate financial and administrative tasks while maintaining HIPAA confidentiality.

The role requires warmth, professionalism, and strong organizational skills in a busy clinic.

Qualifications

• Fluent in English and Spanish for patient communication.
• Front office experience in healthcare settings preferred.
• Willingness to work Saturdays.
• Strong organizational and communication skills.
• Respect for patient privacy and HIPAA compliance is essential.

Responsibilities

• Welcome and support patients from check-in to check-out.
• Assist with intake paperwork, appointments, and front office needs.
• Translate forms and confirmations between English and Spanish.
• Maintain accurate records and manage scheduling software.
• Ensure privacy and HIPAA compliance.

Skills

Bilingual English and Spanish

Front office experience

Strong organizational skills

Computer proficiency

Excellent communication

Cultural sensitivity

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Electronic health records

Scheduling software

Job description

• Location 3305 Drake Circle,Raleigh, NC, 27607,United States
• Job Category Non - Clinical
• Employee Type Full-Time Non-Exempt

Contact information

• Phone [phone]

Join A Woman’s Choice and Help Create a Welcoming Experience for Every Patient

About A Woman’s Choice

Our front office team plays an important role in making that care accessible. As aBilingual Front Office Assistant, you will be one of the first people our patients meet and an important part of their experience throughout their visit.

Your ability to communicate fluently inEnglish and Spanish will help patients feel heard, understood, and respected. Whether you're welcoming someone to the clinic, helping with paperwork, answering questions, or making sure their visit runs smoothly, your work will have a meaningful impact.

If you bring warmth, professionalism, organization, and empathy to your work, we'd love to meet you.

How You'll Make an Impact

Welcome and support patients
Create a warm, respectful experience from check-in through check-out. Assist patients with intake paperwork, appointments, and other front office needs while helping them feel comfortable and supported.

Make care more accessible
Use your English and Spanish language skills to communicate clearly with patients and provide verbal and written translation for forms, appointment confirmations, and patient questions.

Keep the clinic running smoothly
Maintain accurate electronic health records, manage scheduling software, complete administrative logs, and handle daily clerical tasks such as scanning, faxing, and mailings.

Support patients with care and understanding
Help patients navigate logistical, financial, or situational challenges related to their appointments. Approach each interaction with patience, empathy, and respect.

Protect patient privacy
Handle sensitive patient information with discretion and maintain strict compliance with HIPAA and clinic confidentiality requirements.

What You'll Bring

• Fluent English and Spanish: Professional proficiency in both written and spoken English and Spanish is required.
• A commitment to our mission: Genuine support for reproductive justice, pro-choice values, and the mission of A Woman's Choice.
• Strong organizational skills: Ability to stay accurate, organized, and focused in a busy clinic environment.
• Computer proficiency: Comfortable using Microsoft Office, Excel, electronic health records, scheduling software, and other administrative systems.
• Excellent communication: Able to communicate with patients and coworkers with empathy, professionalism, and cultural awareness.
• A patient-centered approach: Comfortable supporting individuals from diverse backgrounds, including those who may be experiencing stressful or sensitive circumstances.
• Education and availability: High school diploma or equivalent and the ability to work a schedule that includes mandatory Saturdays.
• Healthcare experience is a plus: Experience in reproductive health, family planning, OB/GYN, or a similar healthcare setting is preferred. Experience mentoring or supporting other team members is also a plus.

What We Offer

We believe supporting our patients starts with supporting our team. We offer competitive, equitable compensation and a work environment where employees have access to resources and opportunities to connect, debrief, and support one another.

Compensation

• Competitive base hourly compensation
• Additional bilingual pay differential

Benefits available after a 60-day onboarding period

• Health, dental, and vision insurance
• Life insurance
• 401(k) retirement plan with organizational match
• Employee support resources
• Team debriefings and a supportive team environment

Ready to Make a Difference?

Join a team that believes every patient deserves to feel welcomed, respected, and heard.