Bilingual Front-End Customer Service Specialist

Cardenas-Markets-LLC-1; Corona (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Cardenas Markets LLC is seeking a Customer Service representative to provide customer service and cash handling in a retail store environment. The role aims to be a model employee by delivering excellent service while upholding company values.

The position involves greeting customers, operating POS equipment, processing returns, and supporting front-end operations. Bilingual Spanish and English is preferred, with typical physical requirements for a store setting.

Qualifications

• Customer Service and retail experience desirable.
• Bilingual: Spanish and English preferred.

Responsibilities

• Greets and interacts with customers; addresses questions or concerns in a friendly, service-oriented manner.
• Provides support to the Frontend team in the absence of the Frontend Manager.
• Operates front end equipment; register, calculator, scanner.
• Dedicated to meeting expectations of internal and external customers. Demonstrates care and compassion for people; shows empathy and concern.
• Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety; Engages in safe work practices and encouraging others to do the same.
• Responsible for presentation of work area, cleaning & organization -- uniform & personal appearance of self and Frontend Team Members.
• Utilizes POS and credit card system; handles cash and maintains balanced cash drawers.
• Processes returns, refunds, overcharges, and credits.
• Schedules coverage for Cashiers and Courtesy Clerks' breaks.
• Completes beginning and end-of-shift procedures.
• All other duties as assigned.

Skills

Customer service

Bilingual: Spanish/English

Job description

Cardenas Markets LLC is seeking a Customer Service representative to provide customer service and cash handling in a retail store environment. The role aims to be a model employee by delivering excellent service while upholding company values.

The position involves greeting customers, operating POS equipment, processing returns, and supporting front-end operations. Bilingual Spanish and English is preferred, with typical physical requirements for a store setting.