Bilingual Front Desk Specialist - English/Spanish

Harris County; Houston (TX); On-site; USD 55,000 - 65,000; Full time

Job summary

The Harris County Public Defender’s Office seeks a bilingual Receptionist to serve as the first point of contact for clients, visitors, attorneys, and court personnel in Houston. The role emphasizes exceptional customer service, front desk operations, and effective communication in English and Spanish within a diverse environment.

The ideal candidate will be professional, organized, and able to manage multiple tasks while maintaining confidentiality of sensitive legal information.

Qualifications

• Bilingual English and Spanish (reading, writing, speaking) required.
• Strong written and verbal communication skills with high accuracy.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Ability to handle confidential information with discretion.
• Customer service oriented with excellent interpersonal, verbal, and written communication.

Responsibilities

• Answer and manage a multi-line telephone system and direct calls promptly and accurately.
• Maintain confidentiality of privileged legal information, sensitive client records, and office operations.
• Ensure reception and common office areas remain organized, professional, and presentable.
• Maintain visitor logs, coordinate badge access, and follow office security procedures.
• Monitor office equipment and coordinate maintenance or repair requests when needed.
• Greet clients, visitors, and vendors in a professional, courteous, and welcoming manner.
• Order, organize, and maintain office supplies and coordinate inventory needs.
• Perform a daily inter-office pickup and deliveries to various county departments in Downtown complex.
• Report to work on time and present themselves in a professional manner and appearance at all times.
• Maintain confidentiality and professionalism when interacting with clients, including individuals involved in sensitive criminal defense matters.
• Manage incoming and outgoing mail, packages, and deliveries.
• Communicate effectively with clients, attorneys, court personnel, incarcerated clients, family members, and members of the public in both English and Spanish.

Skills

Bilingual EN/ES

Communication skills

MS Office

Customer service

Time management

Discretion with confidential info

Education

High School Diploma/GED

Associate degree preferred

Tools

Microsoft Office Suite

Job description

The Harris County Public Defender’s Office seeks a bilingual Receptionist to serve as the first point of contact for clients, visitors, attorneys, and court personnel in Houston. The role emphasizes exceptional customer service, front desk operations, and effective communication in English and Spanish within a diverse environment.

The ideal candidate will be professional, organized, and able to manage multiple tasks while maintaining confidentiality of sensitive legal information.