Bilingual Front Desk Receptionist - Sam Houston Clinic

centrumhealth; Houston (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

NeueHealth is seeking a Front Desk Receptionist to support our Houston clinic. You will check patients in and out, manage records, verify insurance, and handle calls with care and efficiency.

As the first point of contact, you will ensure smooth scheduling, excellent patient service, and effective communication with providers and staff. Bilingual English/Spanish is highly valued.

Qualifications

• High school diploma or GED required.
• At least 1 year of receptionist experience.
• Bilingual English/Spanish preferred.
• Excellent customer service and communication skills.
• Proficient with computer applications (Microsoft Office).

Responsibilities

• Check patients in and out.
• Use various computer applications (e.g., Microsoft Office Suite).
• Update and file patient medical records.
• Insurance verification and obtain consent forms.
• Return patients' calls daily and timely.
• Process patient referrals.
• Answer and route phone calls; greet patients.
• Assist with scheduling to optimize provider calendars.
• Maintain office inventory and equipment; anticipate supply needs.
• Travel to clinics within the region as needed for operations.
• Other duties as assigned.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma or GED

1 year receptionist experience

Tools

Microsoft Office Suite

Job description

WHO WE ARE

NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.

NeueHealth delivers clinical care to health consumers through our owned clinics - Centrum Health and Premier Medical - as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.

Clinic Location: 8498 S Sam Houston Pkwy E #100, Houston, TX 77075

JOB SUMMARY

This role will provide essential administrative support to ensure the efficient operation of our medical clinic. Working closely with providers and patients, the Front Desk Receptionist will manage tasks related to patient care management, organization, and communication with accuracy, quality, and promptness.

The Front Desk Receptionist should demonstrate exceptional organizational abilities, empathy, and a commitment to patient care. As the first point of contact in the clinic, this position will play a crucial role in problem-solving, organization, and time management to facilitate the smooth and productive flow of the clinic.

DUTIES & RESPONSIBILITIES

• Check patients in and out.
• Use various computer applications (ie. Microsoft Office Suite)
• Update and file patient medical records.
• Insurance verification and obtain consent forms.
• Return patients' phone calls daily and timely.
• Processing patient referrals.
• Answer and route phone calls accurately and greet patients.
• Follows all organizational policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords.
• Optimizing provider schedules and patient satisfaction with efficient scheduling.
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
• Other duties and responsibilities as assigned.
• Travel to clinics within the region as needed for business operation or staffing coverage requirements.

EDUCATION AND PROFESSIONAL EXPERIENCE

• High school or GED equivalent
• Minimum of 1-year experience as a receptionist
• Bilingual (English and Spanish)
• Excellent customer service skills
• Computer literacy

PROFESSIONAL COMPETENCIES

• Respect for patient confidentiality.
• Compassionate and approachable
• Responsible and trustworthy
• Exceptional organizational skills to ensure that exceptional patient care is provided.
• Excellent written and verbal communication skills

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.