Bilingual Front Desk – Pediatric Urgent Care (Evenings/Weekends)

Little Spurs Pedi; Dallas (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Bilingual in English and Spanish

Pediatric front desk experience

Healthcare or medical office exp.

Experience working with children and a

Job summary

Little Spurs Pediatric Urgent Care is seeking a Front Office Specialist for the DFW East Region. The role supports families from check-in through checkout, handles insurance verification and payments, explains processes, and keeps the lobby calm during busy times. You’ll need a high school diploma, strong communication, and BLS certification.

Shifts include evenings and weekends. Travel to other Little Spurs clinics may be required.

Qualifications

• High school diploma or equivalent.
• Enjoys working with children and families.
• Strong communication and customer service skills.
• Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
• Comfortable working evenings, weekends, and during busy clinic periods.
• Current American Heart Association BLS certification.
• Authorized to work in the United States.
• Ability to successfully complete a background check.

Responsibilities

• Be the calm, welcoming presence families meet first.
• Manage patient check-in, insurance verification, and payments accurately.
• Explain wait times, clinic processes, and next steps clearly and respectfully.
• Answer phones and assist walk-in patients while managing multiple systems and priorities.
• Document patient information thoroughly and accurately in the EMR.
• Protect patient privacy and follow all applicable confidentiality requirements.
• Work closely with clinical team members to keep patient flow moving efficiently.
• Provide compassionate, professional customer service to children and their families.
• Maintain an organized, clean, and welcoming front desk area.
• Help ensure families have a positive experience from check-in through checkout.

Skills

Strong communication

Customer service

Attention to detail

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Tools

EMR

Job description

Little Spurs Pediatric Urgent Care is seeking a Front Office Specialist for the DFW East Region. The role supports families from check-in through checkout, handles insurance verification and payments, explains processes, and keeps the lobby calm during busy times. You’ll need a high school diploma, strong communication, and BLS certification.

Shifts include evenings and weekends. Travel to other Little Spurs clinics may be required.