Bilingual Front Desk Medical Receptionist (Centrum Health)

NeueHealth; Grapevine (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Bilingual Front Desk Medical Receptionist to join their Grapevine clinic. This pivotal role involves providing essential administrative support, ensuring smooth patient interactions, and maintaining organized medical records. The ideal candidate will demonstrate exceptional organizational skills, empathy, and a commitment to patient care. By acting as the first point of contact, you will play a crucial role in enhancing the patient experience and optimizing clinic operations. Join a forward-thinking organization dedicated to transforming healthcare into a value-driven experience for all.

Qualifications

• Minimum of 1-year experience as a receptionist required.
• Bilingual in English and Spanish is essential for this role.

Responsibilities

• Manage patient check-in and check-out processes efficiently.
• Handle phone calls, insurance verification, and patient records.

Skills

Bilingual (English and Spanish)

Organizational Skills

Communication Skills

Compassion and Empathy

Problem-solving

Education

High school or GED equivalent

Tools

Microsoft Office Suite

Job description

Bilingual Front Desk Medical Receptionist - Grapevine Clinic (Centrum Health)

We are transforming healthcare to be value-driven, creating a seamless, consumer-centric care experience that maximizes value for all.

We believe that all health consumers are entitled to high quality, coordinated healthcare. We uniquely align the interests of health consumers, providers, and payors to make high-quality healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.

This role will provide essential administrative support to ensure the efficient operation of our medical clinic. Working closely with providers and patients, the Front Desk Receptionist will manage tasks related to patient care management, organization, and communication with accuracy, quality, and promptness. The Front Desk Receptionist should demonstrate exceptional organizational abilities, empathy, and a commitment to patient care. As the first point of contact in the clinic, this position will play a crucial role in problem-solving, organization, and time management to facilitate the smooth and productive flow of the clinic.

DUTIES & RESPONSIBILITIES

1. Check patients in and out.
2. Use various computer applications (ie. Microsoft Office Suite)
3. Update and file patient medical records.
4. Insurance verification and obtain consent forms.
5. Return patients' phone calls daily and timely.
6. Answer and route phone calls accurately and greet patients.
7. Follow all organizational policies on safety and security; maintain restricted areas by safeguarding keyless entry codes and computer system passwords.
8. Optimize provider schedules and patient satisfaction with efficient scheduling.
9. Maintain office inventory and equipment by anticipating supply needs and expediting supply orders.
10. Additional duties and tasks as assigned.

EDUCATION AND PROFESSIONAL EXPERIENCE

1. High school or GED equivalent
2. Minimum of 1-year experience as a receptionist
3. Bilingual (English and Spanish)

PROFESSIONAL COMPETENCIES

1. Respect for patient confidentiality.
2. Compassionate and approachable
3. Responsible and trustworthy
4. Exceptional organizational skills to ensure that exceptional patient care is provided.
5. Excellent written and verbal communication skills

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.