Bilingual Front Desk Associate - Urgent Care (Mandarin/Cantonese)

Astrana Health, Inc.; Los Angeles (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Astrana Health, Inc. is seeking a full-time Float Front Desk Receptionist for our Los Angeles Urgent Care Centers. You will greet patients, answer calls, check-in, and route inquiries across multiple LA locations.

Fluency in Chinese (Mandarin or Cantonese) is required. This onsite role requires strong organization, excellent communication, and the ability to multitask in a fast-paced clinic environment. Cross-coverage across Arcadia, City of Industry, El Monte, and Monterey Park locations is

Qualifications

• Fluency in Chinese (Mandarin or Cantonese) required.
• Must be able to work out of multiple urgent care locations in Los Angeles area.
• Prior experience in a medical front desk or healthcare administrative role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency with scheduling software and basic computer applications.
• Ability to multitask effectively in a fast-paced environment.

Responsibilities

• Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure.
• Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers.
• Provide basic and accurate information in-person and via telephone/email.
• Maintain the reception area, keeping it clean and free of clutter.
• Submit treatment authorization requests.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Must be detail oriented and possess strong organizational skills in a fast-pace environment.
• Good verbal and written communication skills.
• Be able to prioritize workload while remaining flexible.
• May be required to work overtime to meet tight deadlines.
• Highly motivated and able to work with multiple teams simultaneously.
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
• Other duties as required.

Skills

Chinese (Mandarin/Cantonese)

Job description

Astrana Health, Inc. is seeking a full-time Float Front Desk Receptionist for our Los Angeles Urgent Care Centers. You will greet patients, answer calls, check-in, and route inquiries across multiple LA locations.

Fluency in Chinese (Mandarin or Cantonese) is required. This onsite role requires strong organization, excellent communication, and the ability to multitask in a fast-paced clinic environment. Cross-coverage across Arcadia, City of Industry, El Monte, and Monterey Park locations is