Bilingual Front Desk Associate — Mental Health Clinic

Athena; New York (NY); On-site; USD 26,000 - 29,000; Full time

Job summary

Athena Mental Health is seeking a front desk/administrative assistant for our Manhattan or Bronx clinics. This role supports client check-in, appointment scheduling, and general administrative tasks to ensure a welcoming, confidential environment.

Responsibilities include greeting clients, managing calendar and intake appointments in the EHR, coordinating referrals, and maintaining records. The position requires bilingual Spanish and strong communication, with on-site work in NYC clinics.

Qualifications

• High school diploma or equivalent.
• Bilingual in Spanish is required.
• Experience in a healthcare setting preferred.
• Familiarity with computerized appointment scheduling systems and EMR systems.
• Excellent communication and interpersonal skills.
• Detail-oriented with ability to handle confidential information.
• Strong organizational and multitasking abilities.
• Proficient with Word, Excel, and G-Suite.

Responsibilities

• Greet clients entering the clinic with professionalism.
• Manage check-in/check-out and direct inquiries to staff.
• Notify clinicians when patients arrive for appointments.
• Keep reception tidy and stocked with supplies.
• Handle filing, copying, and data entry.
• Manage mail, faxes, shipments, and recordkeeping.
• Respond to client inquiries in a timely manner.
• Schedule follow-up appointments and maintain internal calendar.
• Schedule intake appointments in the EHR system.
• Follow up after intake to arrange first clinician appointment.
• Manage outreach for caseload of 100 clients.
• Track client progress with regular follow-ups.
• Assist with clerical duties as needed.
• Perform other duties as assigned by supervisor.

Skills

Bilingual in Spanish

Healthcare experience

Appointment scheduling

Communication skills

Data entry

Organizational skills

Education

High school diploma or equivalent

Tools

EMR software

MS Word

Excel

G-Suite

Job description

Athena Mental Health is seeking a front desk/administrative assistant for our Manhattan or Bronx clinics. This role supports client check-in, appointment scheduling, and general administrative tasks to ensure a welcoming, confidential environment.

Responsibilities include greeting clients, managing calendar and intake appointments in the EHR, coordinating referrals, and maintaining records. The position requires bilingual Spanish and strong communication, with on-site work in NYC clinics.