Bilingual Fraud Advisor: Protect Clients, Resolve Issues

RBC; United States; Hybrid; USD 37,000 - 46,000; Full time

Job summary

RBC is seeking a Bilingual Fraud Advisor to join the RBC Advice Centre. You will act as an RBC ambassador, delivering an exceptional client experience across phone and email channels, and you will help protect clients by addressing security needs and mitigating fraud risks in a fast-paced, multi-location environment.

This full-time, shift-oriented role offers flexible work arrangements. Opportunities exist across RBC centers in Mississauga, Toronto, Montreal and Winnipeg, with a commitment to

Qualifications

• Must have strong interpersonal, communication and problem-resolution skills.
• Bilingual English and French required to serve clients across Canada.
• Willingness to work varying shifts including early mornings, evenings and weekends.

Responsibilities

• Engage with RBC clients through various channels to deliver an outstanding client experience.
• Educate and advise clients to address immediate security needs and prevent fraud losses.
• Resolve problems at first point of contact and maintain relationships with RBC partners.
• Support colleagues to help meet client needs and contribute to team results.
• Cultivate and maintain partnerships to work as One RBC.
• Adhere to compliance routines, processes and controls to protect clients and shareholder interests.

Skills

Account Management

Critical Thinking

Customer Service

Decision Making

Financial Services

Fraud Detection

Problem Solving

Relationship Building

Job description

RBC is seeking a Bilingual Fraud Advisor to join the RBC Advice Centre. You will act as an RBC ambassador, delivering an exceptional client experience across phone and email channels, and you will help protect clients by addressing security needs and mitigating fraud risks in a fast-paced, multi-location environment.

This full-time, shift-oriented role offers flexible work arrangements. Opportunities exist across RBC centers in Mississauga, Toronto, Montreal and Winnipeg, with a commitment to