Bilingual Fire Restoration Technician

ServiceMaster of South Shore Inc; Alexander (AR); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in disaster restoration seeks a Fire Restoration Technician responsible for various fire restoration duties, including monitoring jobs and customer communication. Ideal candidates will have strong communication skills, a high school diploma, and a passion for customer service. Experience in restoration or construction is a plus, but not mandatory.

Benefits

Health insurance

Opportunity for advancement

Paid time off

Training & development

Qualifications

• High school diploma or equivalent required.
• Proficiency in both English and Spanish preferred.
• Strong verbal and written communication skills.

Responsibilities

• Monitor and complete tasks for restoration jobs including drying and demolition.
• Prepare and review documentation for insurance reimbursement.
• Explain processes to customers regarding job completion.

Skills

Communication

Problem-solving

Customer service orientation

Bilingual (English and Spanish)

Education

High school diploma or equivalent

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview

A successful Fire Restoration Technician monitors, inspects and completes tasks for restoration jobs to ensure completion of drying, demolition, pack-out of contents and various fire restoration activities. The Fire Restoration Technician prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Requirements
High school diploma or equivalent.

Proficiency in both English and Spanish.

Previous experience in restoration or construction is advantageous but not mandatory.

Possession of a valid driver's license with a clean driving record.

Strong verbal and written communication skills.

Excellent problem-solving abilities and customer service orientation.

Familiarity with the disaster restoration industry is a plus.

Ability to prioritize tasks effectively and meet deadlines.

Experience with data entry using tablets or mobile devices.

Punctuality and adherence to dress code, including a clean and complete uniform.

Ability to read and follow product label instructions accurately.

Certifications such as FSRT (Fire & Smoke Restoration Technician) and OCT (Odor Control Technician) are preferred but not required

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.