Bilingual Financial Services Liaison – Onsite Branch Support

World Finance; Oklahoma; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

401(k)

Job summary

World Finance in Colcord, Oklahoma is hiring a full-time Overstaff Financial Services Representative (FSR) who provides onsite support across multiple branches within an assigned region. The position requires bilingual English/Spanish communication and a commitment to exceptional customer service and accuracy in handling loan-related documents.

You will process loan applications, collect payments, balance cash drawers, and assist Branch Managers in achieving growth goals while traveling daily

Qualifications

• Fluency in English and Spanish required.
• Valid driver’s license and reliable vehicle.
• Willingness to travel daily between branches.
• Basic computer proficiency.
• Strong customer service orientation.

Responsibilities

• Provide onsite support to multiple branches as assigned, filling in for open or short-staffed positions.
• Guide customers toward upward credit mobility through responsible financial choices.
• Deliver top-tier customer service by assisting with questions, concerns, and available products.
• Process and prepare loan applications, documents, and renewals accurately.
• Take and process customer payments.
• Prepare and execute loan closings on current and renewal loans.
• Balance assigned cash drawer daily and ensure all transactions are accurate.
• Complete daily branch bank deposits and, as needed, transport funds to and from the bank.
• Maintain strong customer relationships and represent the company’s values in every branch supported.
• Collaborate with Branch Managers and team members to meet performance goals.
• Other duties include but are not limited to: calling approved and unmade applications to close loans daily; supporting tax services and helping build tax clientele; sending complete and accurate credit denial letters within 30 days; paying branch expenses as instructed by the Branch Manager.

Skills

Customer service

Organization

Adaptability

Teamwork

Basic computer skills

Job description

World Finance in Colcord, Oklahoma is hiring a full-time Overstaff Financial Services Representative (FSR) who provides onsite support across multiple branches within an assigned region. The position requires bilingual English/Spanish communication and a commitment to exceptional customer service and accuracy in handling loan-related documents.

You will process loan applications, collect payments, balance cash drawers, and assist Branch Managers in achieving growth goals while traveling daily