Bilingual Field Operations Supervisor-IL

Carlson Building Maintenance; Milwaukee (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Operations Supervisor to oversee multiple jobs across states. This role offers a unique opportunity for career growth in a casual work environment. The ideal candidate will possess strong management skills, be bilingual in Spanish and English, and excel in customer service. Responsibilities include managing work crews, ensuring quality service delivery, and maintaining supplies. If you're ready for a challenging yet rewarding position that allows you to make a significant impact, this is the perfect opportunity for you.

Qualifications

• Prior management experience is essential for this role.
• Bilingual in Spanish and English is a must-have skill.
• Excellent customer service and communication skills are required.

Responsibilities

• Manage and train work crews while ensuring high customer service standards.
• Inspect assigned accounts regularly and ensure supplies are available.
• Assist with daily cleaning duties and be on-call for emergencies.

Skills

Management Experience

Bilingual (Spanish and English)

Customer Service Skills

Communication Skills

Ability to Work Independently

Job description

Carlson is one of the largest retail cleaning companies in the Upper Midwest. We maintain over 240 properties in 9 states. Our headquarters is in White Bear Lake, MN, a northeast suburb of Saint Paul. We are looking for a Operations Supervisor to assist in managing multiple jobs in our Illinois territory. This position requires travel within both states (vehicle will be provided). Must be bilingual in both Spanish and English.



We offer a casual working environment and the opportunity for rapid career growth.





Position duties will include:

• Provide high level of customer service and account management to stores in an assigned district, taking all action necessary to ensure completion of required work, according to contract scope, company policy and direction of District Manager.


• Effectively manage and train work crews assigned to various locations, and take all actions necessary to keep proper staffing, including but not limited to advertising, training, budgeting, scheduling and progressive discipline/termination of all employees under his/her supervision.


• Regularly inspect assigned accounts


• Ensure that all needed supplies and necessary equipment, are available and in working condition for assigned


• Assist when necessary in the completion of daily cleaning duties; fill in as necessary when short handed


• May require to work more than 40 hours per week, including weekends and holidays. Position requires not only normal working hours, but also being on call anytime if a problem arises


• Obtains Employee ID# prior to a new employee starting. Oversee the completion and timely submission of all new hire employee paperwork (and compliance required documents), including an accurate I-9 form


• Performs other work related duties as followed.

Job Qualifications:

• Prior management experience


• Valid Driver's License and acceptable driving record


• Bilingual in Spanish and English required


• Excellent customer service skills


• Excellent communication skills


• Ability to work independently and exercise sound professional judgment


• Prefer experience working in diverse, multi-cultural environment

Carlson Building Maintenance Inc. is an Equal Opportunity Employer committed to creating a diverse workforce. Carlson Building Maintenance Inc. will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.