Bilingual Field Care Coordinator / Field Case Management San Francisco, California

Pair Team; Oakland (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401k

Monthly work from home stipend $100

Gas reimbursements

Flexible vacation policy

Equipment provided

Job summary

Pair Team is expanding its field-based care management efforts in Alameda County. The Field Care Coordinator will bring hands-on support directly to patients in homes and communities, managing a high-volume caseload and completing approximately 30 in-person visits per week.

You’ll work across community settings to deliver care packages, onboard new patients, and coordinate with care teams. The role requires 1+ years of field-based experience, reliable transportation, a valid driver's license,

Qualifications

• 1+ years of field-based in-person case management or care coordination.
• Physical location in or near Alameda County with local familiarity.
• Reliable transportation for regular field visits (homes, clinics, partner sites).
• Valid driver’s license and auto liability insurance.
• Strong cultural fluency and ability to build trust with diverse populations.
• High empathy and ability to stay patient under adversity.
• Ability to work collaboratively in a multidisciplinary care team.
• Excellent organizational skills and attention to detail.
• Familiarity with Google Suite, Slack, CRM databases, and basic Excel/Word/email/video tools.

Responsibilities

• Manage a high-volume field-based caseload with ~30 in-person visits per week (up to 120 monthly).
• Travel throughout Alameda County to meet patients where they are.
• Support community events and care coordination for complex needs.
• Serve as primary contact for members with complex medical, behavioral, and social needs.
• Meet members at homes, communities, or partner sites for onboarding and care delivery.
• Conduct in-person visits to assess needs, support adherence to care plans, and document activities.
• Coordinate services and referrals across primary care, behavioral health, and social resources.
• Collaborate with Nurses and Behavioral Health Care Managers to ensure continuity of care.
• Identify barriers to care (transportation, medications, health literacy) and address them.
• Develop individualized care plans and ensure timely follow-up on interventions.
• Maintain accurate documentation of member interactions and care coordination.
• Advocate for member needs within healthcare and social support systems.
• Participate in care team meetings to review panels and align on plans.

Skills

Field-based case management

Cultural fluency

Empathy

Team collaboration

Time management

Driver's license

Reliable transportation

Tech-savvy (Google Suite)

Tools

CRM databases

Google Suite

Slack

Microsoft Excel

Job description

About Pair Team

At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.

We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a58% reduction in emergency department visitsand a29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.

Our Values

• Lead with integrity:We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges:We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls:We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself:We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first:We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

Pair Team is expanding its partnership with one of our largest health plan partners through an exciting new field-based care management role focused on improving patient engagement and access to care throughout Alameda County.

The Field Care Coordinator plays a critical role in bringing care directly to patients where they are—at home and in the community. This is a highly active, relationship-based role focused on hands‑on support, in‑person outreach, new patient onboarding, and helping patients overcome barriers to accessing care.

You may support patients with a wide range of needs, including care plan follow‑up, blood pressure checks, connecting patients to resources, and delivering groceries or care packages when needed.

High-Volume Field-Based Care Management

This is a fast‑paced, high‑volume role supporting a large and complex patient population across Alameda County. Field Care Coordinators are expected to be in the community five days per week, meeting patients where they are and managing a busy daily field schedule.

The average monthly expectation is approximately 120 completed in‑person patient visits per month, or roughly 30 visits per week. Success in this role requires strong organization, time management, independence, and the ability to efficiently manage a high volume of patient interactions while adapting to changing needs in the field.

Schedule & Travel

Schedule: Monday–Friday, 9:00 AM–5:30 PM

Field Work: In the community 5 days per week

Travel: Approximately 30–40 miles per day throughout Alameda County

Location: Weekly travel to and around Oakland is required

Reimbursement: Gas and mileage reimbursement provided

If you enjoy building meaningful relationships, working independently, and thrive in a fast‑paced environment where every day looks different, this is an opportunity to make a direct impact by bringing care and support directly to patients in their communities.

What You’ll Do

• Manage a high‑volume, field‑based caseload and complete approximately 30 in‑person patient visits per week (up to 120 visits per month).
• Independently manage a busy daily schedule while traveling throughout Alameda County to meet patients where they are.
• Support recurring community‑based events and provide care coordination for patients with complex needs.
• Serve as the primary point of contact for members with complex medical, behavioral, and social needs
• Meet members in person at their homes, in the community, or at partner organizations to complete new patient onboardings, deliver care packages, or collect health readings such as blood pressure
• Conduct in‑person visits to assess member needs, provide ongoing support, and encourage adherence to care plans
• Coordinate services, appointments, and referrals across primary care, behavioral health, and social support resources
• Support care continuity by collaborating with internal care team members including Nurses and Behavioral Health Care Managers
• Identify and address barriers to care such as transportation, medication access, or health literacy challenges
• Develop and maintain individualized care plans and ensure follow‑up on all interventions and goals
• Maintain accurate and timely documentation of all member interactions and care coordination activities
• Advocate for member needs within the healthcare and social support systems
• Participate in collaborative care meetings with other members of the care team to review patient panels, discuss progress, and align on care plans
  

What You’ll Need

• 1+ years of field based (in person) case management or care coordination
• Physical location in or near Alameda County with familiarity of the local community and resources
• Reliable transportation for regular field visits, including patient homes, clinics, community‑based organizations, and partner sites
• Valid driver’s license and current auto liability insurance
• Strong understanding of cultural fluency and the ability to build trust with diverse populations
• High degree of empathy and ability to remain patient when faced with adversity
• Demonstrated ability to work collaboratively in a multidisciplinary care team
• Excellent organizational skills and attention to detail
• Strong technical skills and comfort learning new systems; experience with tools such as Google Suite, Slack, CRM databases, and basic Excel, Word, email, and video conferencing
• Reliable, HIPAA‑compliant workspace with a stable internet connection for documentation and team communication
• 401k
• Monthly $100 work from home expense stipend for your WFH days
• Gas reimbursements for your on‑site engagement days
• Flexible vacation policy -- take the time you need to recharge!
• We provide all of the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned on passing a pre‑employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @ pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to [e-mail] .

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we’re unable to respond to general position inquiries via email.