Bilingual Field Care Coordinator / Field Case Management

Pair Team; Hayward (CA); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401k

Work from home stipend

Gas reimbursements

Equipment provided

Career progression

Job summary

Pair Team in Alameda County is seeking a Field Care Coordinator to bring care directly to patients at home and in the community. This fast-paced, high-volume role requires hands-on outreach, onboarding new patients, and helping overcome access barriers across the Bay Area.

In this role, you will manage a busy field schedule five days a week, conduct home visits, and coordinate with primary care, behavioral health, and social supports to improve patient outcomes.

Qualifications

• Bilingual – English/Spanish.
• 1+ years of field-based (in person) case management or care coordination.
• Physical location in or near Alameda County with familiarity of the local community and resources.
• Reliable transportation for regular field visits, including patient homes, clinics, community-based organizations, and partner sites.
• Valid driver's license and current auto liability insurance.
• Strong understanding of cultural fluency and the ability to build trust with diverse populations.
• High degree of empathy and ability to remain patient when faced with adversity.
• Demonstrated ability to work collaboratively in a multidisciplinary care team.
• Excellent organizational skills and attention to detail.
• Strong technical skills and comfort learning new systems; experience with tools such as Google Suite, Slack, CRM databases, and basic Excel, Word, email, and video conferencing.
• Reliable, HIPAA‑compliant workspace with a stable internet connection for documentation and team communication.

Responsibilities

• Manage a high-volume, field-based caseload and complete approximately 30 in‑person patient visits per week (up to 120 visits per month).
• Independently manage a busy daily schedule while traveling throughout Alameda County to meet patients where they are.
• Support recurring community-based events and provide care coordination for patients with complex needs.
• Serve as the primary point of contact for members with complex medical, behavioral, and social needs.
• Meet members in person at their homes, in the community, or at partner organizations to complete new patient onboardings, deliver care packages, or collect health readings such as blood pressure.
• Conduct in‑person visits to assess member needs, provide ongoing support, and encourage adherence to care plans.
• Coordinate services, appointments, and referrals across primary care, behavioral health, and social support resources.
• Support care continuity by collaborating with internal care team members including Nurses and Behavioral Health Care Managers.
• Identify and address barriers to care such as transportation, medication access, or health literacy challenges.
• Develop and maintain individualized care plans and ensure follow‑up on all interventions and goals.
• Maintain accurate and timely documentation of all member interactions and care coordination activities.
• Advocate for member needs within the healthcare and social support systems.
• Participate in collaborative care meetings with other members of the care team to review patient panels, discuss progress, and align on care plans.

Skills

Bilingual English/Spanish

Field-based case management

Community knowledge

Reliable transportation

CRM tools

Google Suite/Slack

Tools

CRM databases

Excel

Word

Email

Video conferencing

Job description

About Pair Team

At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

About The Role

Pair Team is expanding its partnership with one of our largest health plan partners through an exciting new field-based care management role focused on improving patient engagement and access to care throughout Alameda County.

The Field Care Coordinator plays a critical role in bringing care directly to patients where they are—at home and in the community. This is a highly active, relationship-based role focused on hands‑on support, in-person outreach, new patient onboarding, and helping patients overcome barriers to accessing care.

You may support patients with a wide range of needs, including care plan follow‑up, blood pressure checks, connecting patients to resources, and delivering groceries or care packages when needed.

High-Volume Field-Based Care Management

This is a fast‑paced, high-volume role supporting a large and complex patient population across Alameda County. Field Care Coordinators are expected to be in the community five days per week, meeting patients where they are and managing a busy daily field schedule.

The average monthly expectation is approximately 120 completed in‑person patient visits per month, or roughly 30 visits per week. Success in this role requires strong organization, time management, independence, and the ability to efficiently manage a high volume of patient interactions while adapting to changing needs in the field.

Schedule & Travel

• Schedule: Monday–Friday, 9:00 AM–5:30 PM
• Field Work: In the community 5 days per week
• Travel: Approximately 30–40 miles per day throughout Alameda County
• Location: Weekly travel to and around Oakland is required
• Reimbursement: Gas and mileage reimbursement provided

If you enjoy building meaningful relationships, working independently, and thrive in a fast‑paced environment where every day looks different, this is an opportunity to make a direct impact by bringing care and support directly to patients in their communities.

What You'll Do

• Manage a high-volume, field-based caseload and complete approximately 30 in‑person patient visits per week (up to 120 visits per month).
• Independently manage a busy daily schedule while traveling throughout Alameda County to meet patients where they are.
• Support recurring community-based events and provide care coordination for patients with complex needs.
• Serve as the primary point of contact for members with complex medical, behavioral, and social needs.
• Meet members in person at their homes, in the community, or at partner organizations to complete new patient onboardings, deliver care packages, or collect health readings such as blood pressure.
• Conduct in‑person visits to assess member needs, provide ongoing support, and encourage adherence to care plans.
• Coordinate services, appointments, and referrals across primary care, behavioral health, and social support resources.
• Support care continuity by collaborating with internal care team members including Nurses and Behavioral Health Care Managers.
• Identify and address barriers to care such as transportation, medication access, or health literacy challenges.
• Develop and maintain individualized care plans and ensure follow‑up on all interventions and goals.
• Maintain accurate and timely documentation of all member interactions and care coordination activities.
• Advocate for member needs within the healthcare and social support systems.
• Participate in collaborative care meetings with other members of the care team to review patient panels, discuss progress, and align on care plans.

What You'll Need

• Bilingual – English/Spanish
• 1+ years of field based (in person) case management or care coordination
• Physical location in or near Alameda County with familiarity of the local community and resources
• Reliable transportation for regular field visits, including patient homes, clinics, community-based organizations, and partner sites
• Valid driver's license and current auto liability insurance
• Strong understanding of cultural fluency and the ability to build trust with diverse populations
• High degree of empathy and ability to remain patient when faced with adversity
• Demonstrated ability to work collaboratively in a multidisciplinary care team
• Excellent organizational skills and attention to detail
• Strong technical skills and comfort learning new systems; experience with tools such as Google Suite, Slack, CRM databases, and basic Excel, Word, email, and video conferencing
• Reliable, HIPAA‑compliant workspace with a stable internet connection for documentation and team communication

Because We Value You

• Salary: $32/hr
• Comprehensive health, vision & dental insurance
• 401k
• Monthly $100 work from home expense stipend for your WFH days
• Gas reimbursements for your on‑site engagement days
• Flexible vacation policy -- take the time you need to recharge!
• We provide all of the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.