Bilingual Family Service Care Coordinator

Family Service Of Rhode Island; Providence (RI); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Pro-rated stipend up to $694/month

Health, dental and work life benefits

Job summary

Family Service of Rhode Island (FSRI) is seeking a FSCC/Wraparound Facilitator to manage Wraparound processes for at-risk families and Youth, coordinating with DCYF and community providers to ensure crisis stabilization and long-term care planning.

The role requires a Bachelor’s degree with 2 years of relevant experience; bilingual English/Spanish is mandatory and compensation adjustments apply for additional languages (ASL/multilingual).

Qualifications

• Requires minimum of Bachelor’s degree with 2 years of experience working with children and families with complex needs.
• Candidates should be familiar with the Rhode Island system of care and have an understanding of how to engage families, community partners, and natural supports in a collaborative Wraparound process.
• Flexible schedule including evening or weekend meetings as is needed by families.
• Bilingual (English/Spanish); Bilingual skills are compensated.
• Bilingual/ASL skills are compensated by an additional 6%, above base pay.
• Multilingual skills are compensated by an additional 8%, above base pay.

Responsibilities

• Initiate outreach to assigned families within 1 business day for routine referrals; within 4 hours for urgent referrals and meet within 24 hours; face-to-face within 2 hours for emergency referrals.
• Schedule initial Intake visits within 5 business days.
• Maintain minimal twice weekly contact with families; at least weekly in-person contact.
• Implement outreach and re-engagement strategies for cancellations or no-shows; coordinate with Supervisor and notify DCYF when appropriate.

Skills

Bilingual (English/Spanish)

Education

Bachelor’s degree

Job description

Job Details

• Job Location: Thurbers Ave - Providence, RI 02905
• Position Type: Full Time
• Education Level: 4 Year Degree
• Salary Range: $19.00 - $23.62 Hourly
• Travel Percentage: Up to 50%
• Job Shift: Day
• Due to funding from ARPA (American Rescue Plan Act), this position is eligible for a pro-rated monthly stipend up to $694.00

FSRI is always looking for candidates that want to make a positive impact on the community!

Position Summary

The FSCC/Wraparound Facilitator is responsible for all aspects of the Wraparound process. They work with families with children at risk for abuse and neglect, at risk of psychiatric hospitalization, with Serious Emotional Disturbance, as well as with youth with or at risk for juvenile justice/wayward involvement and/or exiting the RI Training School. FSCCs work with families, youth, their natural supports, DCYF involved staff, and other community providers to implement a wide range of FCCP Wraparound services including initial/on-going crisis stabilization, ensuring effective linkages to needed support and/or treatment services, and longer-term Wraparound Family Team plan development and meeting facilitation for families who need and agree to participate in full Wraparound services.

***The FSCC/Wraparound Facilitator must be bilingual (English/Spanish).***

Specific Duties / Responsibilities

Outreach and Family Engagement

• Initiate intensive outreach to assigned families within 1 business day of assignment for routine referrals; within 4 hours for urgent DCYF referrals/meet them within 24 hours; and meet face to face within 2 hours for emergency DCYF referrals.
• Schedule initial Intake visits with assigned families within 5 business days (except earlier as above for urgent or emergency referrals)
• Maintain at minimum twice weekly contact with assigned families, at least once per week in person contact, throughout the families’ engagement with FCCP. Partner with other FCCP staff including Supervisors and FSPs to ensure adequate services are provided.
• Implement intensive outreach and re-engagement strategies for any family who cancels or no shows weekly appointments; including consulting with Supervisor and notifying DCYF whenever appropriate and in accordance with the contractual requirements.

Family Assessments

• With supervision, conduct bio-psycho-social and strength-based, culturally competent family needs assessments.
• Identify emergency or urgent needs according to protocols including safety, risk and caregiver protective capacity.
• Provide crisis stabilization services during initial 30 days as well as whenever needed throughout families’ involvement; includes developing and monitoring implementation of Safety Plans with families to address identified safety concerns
• Review legal and ethical issues including mandated reporting laws and client’s rights.

Wraparound Facilitation

• Facilitate the Wraparound process including family engagement, development of Care Plans, Wraparound Team development, and supporting self-efficacy through the development of natural supports.
• Connect families to culturally relevant community –based resources and supports.
• Schedule and facilitate Family Care Plan and Wrap Team meetings.
• Transport clients and family as needed.

Documentation Management

• Obtain or ensure collection of required records (e.g. evaluations, assessments).
• Maintain required program documentation and individual child/family records.
• Obtain HIPAA consent and other required releases, including privacy notices.
• Assure the procurement of primary child diagnoses when appropriate.
• With the family, develop and revise the family care plan.
• Complete data collection as required by the Rhode Island Family Information System.

Advocacy

• Advocate for families during the family care planning.
• Assist families in accessing parent advocates or peer mentors.

Qualifications

• Requires minimum of Bachelor’s degree with 2 years of experience working with children and families with complex needs, at risk for involvement in the child welfare system.
• Candidates should be familiar with the Rhode Island system of care and have an understanding of how to engage families, community partners, and natural supports in a collaborative Wraparound process.
• Candidates should be available for a flexible schedule including evening or weekend meetings as is needed by families.
• Candidates must be bilingual (English/Spanish); Bilingual skills are compensated.
• Bilingual/ASL skills are compensated by an additional 6%, above base pay.
• FSCCs are required to become certified in the Wraparound process within one year of employment. Training for certification is provided by the program.
• Multilingual skills are compensated by an additional 8%, above base pay.

Physical Requirements

• Travel to and from clients’ residence, community locations and office site, which could include using walkways, stairs and/or elevators.
• Ability to lift up to 20lbs.
• Ability to communicate by voice, use sight and hearing.

We offer our employees a comprehensive benefits package that includes health, dental and work life benefits.

Only together can we continue to grow and make a difference in our communities.

Join our FAMILY today!

Family Service of RI (FSRI) is a statewide organization with a 130 year track record of improving the health and well-being of children and families. We are passionate about our mission to advance opportunity and hope. FSRI’s diverse and inclusive teams – working across the Health, Healing, Home and Hope divisions, are experts in their fields, delivering strategies to positively impact lives. We provide services statewide, and currently operate in three locations in Providence; and four locations in East Providence, Smithfield and North Smithfield.

Family Service of Rhode Island provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.