Bilingual Eye Care Tech & Medical Assistant

America's Best; Forest Park (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Paid Time Off & Holidays

Parental Leave

Employee Eyewear Discount

Overtime pay

Job summary

National Vision is hiring for a role that supports high-quality patient care in a fast-paced optical retail setting. The position requires bilingual English/Spanish communication, strong customer service, and the ability to learn optical knowledge while guiding customers through preliminary examinations.

You will handle paperwork, conduct pre-exams, and coordinate with doctors and staff while maintaining a professional environment and well-maintained equipment.

Qualifications

• Bilingual in English and Spanish is required.
• Customer service skills are essential.
• Willingness to learn optical knowledge.
• Ability to instruct customers clearly.
• Strong interpersonal skills and professional appearance.
• Excellent organizational and time-management abilities.
• Detail-oriented with multitasking capability.

Responsibilities

• Ensure high quality patient care.
• Maintain a professional atmosphere and appearance of the office and pretest room.
• Understand ocular terminology and diseases and ocular abbreviations.
• Explain to patients the types of preliminary examinations.
• Complete paperwork and perform testing prior to doctor examination.
• Promote visual field testing and retinal screenings.
• Perform exam pre-screening.
• Review prescriptions and patient information, identify special needs and consult with optician/doctor when necessary.
• Ensure equipment (doctor and pre-test) is properly maintained.

Skills

Bilingual English/Spanish

Customer service skills

Learn optical knowledge

Instruct customers clearly

Interpersonal skills

Organizational skills

Detail-oriented

Multitasking/time-management

Professional appearance

Retail/optical experience (preferred)

Job description

National Vision is hiring for a role that supports high-quality patient care in a fast-paced optical retail setting. The position requires bilingual English/Spanish communication, strong customer service, and the ability to learn optical knowledge while guiding customers through preliminary examinations.

You will handle paperwork, conduct pre-exams, and coordinate with doctors and staff while maintaining a professional environment and well-maintained equipment.