Bilingual (English/Spanish) Energy Services Program Specialist

CLEAResult; Nevada; Remote; USD 49,000 - 66,000; Full time

Job summary

CLEAResult is hiring for a Program Coordinator to support energy efficiency upgrades for income-qualified households in Oregon. The role connects home energy advisors, contractors, and customers from assessment through scheduling, with daily English and Spanish communications.

You will manage a bilingual workload, maintain data in spreadsheets, and coordinate bids and approvals while ensuring accuracy and timely responses.

Qualifications

• Fluency in English and Spanish, spoken and written.
• 2+ years coordinating projects, cases, or customer-facing services.
• Comfortable managing a high volume of detail across spreadsheets and email.
• Strong written communication—you’ll document decisions and explain next steps to non-specialists.
• Able to work independently and manage competing deadlines.

Responsibilities

• Move projects from assessment to approval. Review home energy assessments and recommendations; determine which trades to request bids and review bids.
• Manage the pipeline with multiple projects at different stages; bid requests typically completed within five business days.
• Be the point of contact; communicate outcomes to customers, send documents for signature, and notify contractors after approval to schedule work.
• Maintain project trackers in Excel and other program reporting; review reports for accuracy and eligibility.
• Identify roadblocks and collaborate with the program team to clear them; support program improvements.

Skills

Bilingual English/Spanish

Project coordination

Attention to detail

Written communication

Independent work

Tools

CRM tools

Job description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon‑neutral energy‑efficient future for our communities and our planet. We do that by creating a people‑first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, You Will Enjoy

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

About the role

Our program delivers low-to-no-cost energy efficiency upgrades to income-qualified households across Oregon. The Program Coordinator is the connector between home energy advisors, contractors, and customers — moving each project from assessment through bid, approval, and scheduling.

A significant share of the customers and contractors in this program communicate in Spanish. You'll work across both languages daily, by email and by phone.

What You’ll Do

Fluency in English and Spanish is required.

• Move projects from assessment to approval. Review home energy assessments and recommendations submitted by home energy advisors, determine which trade allies to request bids from, and review bids as they come in — applying incentives and deciding what moves forward.
• Manage the pipeline. Carry a caseload of projects at different stages simultaneously. Bid requests are typically completed within five business days of submission.
• Be the point of contact. Communicate outcomes to customers, send documents out for signature, and notify contractors once a project is approved so they can schedule the work. Respond to English‑and Spanish‑speaking customers and contractors via email on program participation questions.
• Keep the data straight. Maintain project trackers in Excel and other program reporting; review reports and spreadsheets for accuracy, completeness, and eligibility.
• Flag and resolve what's stuck. Identify roadblocks to project completion and work with the program team to clear them.
• Support program improvement. Document customer conversations and feedback, and contribute ideas that improve how the team delivers this work. Occasional participation in community events to raise awareness of the program.

Required

What we’re looking for

• Fluency in English and Spanish, spoken and written
• 2+ years coordinating projects, cases, or customer‑facing services — nonprofit work, residential contracting, healthcare, community organizing, or similar
• Comfortable managing a high volume of detail across spreadsheets and email without losing accuracy
• Strong written communication — you’ll be documenting decisions and explaining next steps to people who aren’t in the industry
• Able to work independently once trained, and to manage competing deadlines without things slipping

Helpful, But Not Required To Apply

• Background in energy efficiency, weatherization, or construction project management
• Experience with incentive or rebate programs
• Familiarity with CRM or project‑tracking systems beyond Excel

Compensation And Logistics

Starting salary: $50,000 – $56,000, including the bilingual requirement.

• Medical, dental, and vision insurance, plus a company-paid health care concierge service
• 401(k) with company match
• Paid vacation, sick, personal, and parental leave
• Paid volunteer time
• Employee recognition program and on-demand career training

Where you’ll work

This is a remote role. Candidates must reside in Oregon or Southwest Washington. Expect quarterly in-person gatherings in the Portland area, up to 10% travel overall.

Pre-employment

Employment is contingent on a background check.

DOT Requirements

If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Compensation Range

$48,800.00 - $66,300.00

Currency

USD

Type

Salary

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre‑employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.