Bilingual (English/Spanish) Dispatcher - Boulder

Via Mobility Services; Boulder (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant nonprofit that values teamwork and integrity while making a difference in the community. As a Dispatcher, you'll support fixed route services and engage in customer service, ensuring smooth operations for our transportation services. This role offers a supportive environment with opportunities for growth, competitive pay, and fantastic benefits. If you're passionate about helping others and want to work in a dynamic team setting, this is the perfect opportunity for you!

Benefits

Paid Training

Paid Time-Off

Guaranteed wage increases

Employer paid Life Insurance

403b Retirement Plan

Employee Assistance Program

Pet Insurance discounts

Special employee discounts

Credit Union Memberships

Public Service Loan Forgiveness Program

Qualifications

• Must be at least 19 years of age.
• Ability to establish and maintain positive working relationships.

Responsibilities

• Track movement of buses and communicate with drivers.
• Perform customer service duties including data entry and answering phones.

Skills

Customer relations skills

Decision-making skills

Problem-solving skills

Effective communication

Knowledge of safety practices

Ability to work independently

Education

High School Diploma or GED

Job description

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Bilingual (English/Spanish) Dispatcher - Boulder

Looking for a role in a company with a strong sense of community?

Do you enjoy working autonomously yet still being a part of a strong team?

Ready to put your patience and adaptability to work?

Wanting a role where you can leave at the end of the day feeling like you made a difference?

Did you answer yes to any of these questions? If so, then Via Mobility may be the place for you.

Being a Dispatcher has its Advantages

You will work with other dedicated professionals who share your passion for helping individuals in need. We offer:

• A fun and supportive environment
• A role where you can interact and make a difference in a life
• Opportunities for growth within the organization
• Employee Discounts including, T-Mobile, pet insurance, and MORE!

The Fixed Route Dispatcher is responsible for primarily supporting the fixed route services, however will be expected to help out other departments as needed. In this role you will be tracking movement of buses and communicating with the drivers to help coordinate their routes. This role will also perform a variety of customer service duties including data entry, answering phones, and responding to passenger questions or concerns as required.

Starting pay for the role is $21.60 per hour (+$1/hr on weekend shifts).

Schedule: Full Time or 2 Part Time Opportunities. Days TBD but will include weekends. Will be a combination of AM shifts (5 am to 2 pm) and PM shifts (2 pm to 10 pm).

Qualifications for the Dispatcher:

• High School Diploma or GED
• Must be at least 19 years of age
• Positive customer relations skills, including good decision-making and problem-solving skills
• Ability to communicate effectively, both orally and in writing
• Ability to establish and maintain positive and effective working relationships with employees and the general public.
• Thourough knowledge of or ability to learn the (Boulder County, Weld County, Larimer County, Adams County and the Denver Metro area.)
• Knowledge of occupational hazards and safety practices and procedures.
• Proper grammatical skills and legible penmanship.
• Ability to work independently..
• This position is a safety sensitive role

Keywords: telecommunicator, receptionist, reservation manager, administrative, transportation, dispatch, dispatcher, call center

Competitive Benefits for the Dispatcher

• Paid Training! Paid Time-Off!
• Guaranteed wage increases every year!
• Employer paid Life Insurance
• 403b Retirement Plan
• Employee Assistance Program
• Access to Pet Insurance discounts
• Special employee only discounts
• Credit Union Memberships
• Public Service Loan Forgiveness (PSLF) Program
• Stability and longevity with a growing, sustainable, and innovative company

Learn more about why we are a great place to work:

https://viacolorado.org/work-with-us/careers/employee-benefits/

About Via Mobility Services

We are a vibrant, accomplished nonprofit with a culture built on four key values – teamwork, honesty, integrity and a passion for helping others.

Via team members have a common goal: to provide our clients with mobility and transportation options that enhance a quality of life, self-sufficiency, and access to the community. Since 1979, Via has helped tens of thousands of seniors and people with disabilities live more independent lives. We also serve our community through volunteer driver training programs, disability awareness education and advocacy, human service collaborations and partnerships, community transit offerings and contracting capabilities.

Via is an Equal Employment Opportunity Employer (EEO)