Ready Mix Dispatcher

CRH; Cedar Park (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive base pay

Benefits package

Job summary

Texas Materials, a CRH company, is seeking a Ready-Mix Dispatcher to coordinate deliveries in the Austin area. The role involves taking customer orders, scheduling trucks, and ensuring accurate delivery information is recorded, with direct reporting to the Dispatch Manager.

The candidate should have strong customer service experience, basic computer skills (Outlook, Word, Excel), and the ability to work in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Three to five years related customer service experience.
• Basic computer skills and ability to use Outlook, Word and Excel.

Responsibilities

• Assign delivery professionals to specific jobs and dispatch trucks to plants and sites.
• Monitor truck activity and develop schedules to maintain timely deliveries.
• Interact daily with customers, drivers, and plant personnel to ensure efficient deliveries.
• Receive customer orders over the phone and review details for accuracy and timing.
• Resolve customer complaints and provide appropriate resolutions.
• Support a clean, productive work environment and seek process improvements.

Skills

Customer service

Computer literacy

Maps knowledge

English communication

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Job ID: 529184 Texas Materials, A CRH company, is a leading supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in Texas. Our focus is to provide quality products and reliable customer service with a safety-first mindset. We consider our employees our greatest strength and we make it our priority to invest in their development and well-being. When you work for Texas Materials, you are helping to support and build the infrastructure of Texas.

Job Description Summary

The Ready-Mix Dispatcher works in a dynamic and fast-paced environment to fulfill the needs of customers throughout the Austin area. He or she answers the phone promptly with an accommodating tone of voice, takes the customer’s order for ready-mixed concrete in a detailed, timely and professional manner, and records accurate delivery and product information on that order. This position reports directly to the Dispatch Manager.

Key Responsibilities

• Assign delivery professionals to specific jobs. Dispatch trucks to appropriate plants and delivery sites. Notify the Dispatch Manager of job site inefficiencies, customer complaints and other delivery concerns. Forward information to plant for filling orders.
• Monitor truck activity via radio and GPS tracking software to maintain timely schedules and delivery of orders. Develop schedules for next assignments so that trucks are dispatched based on availability.
• Interact daily with CSC personnel, customers, delivery professionals and plant personnel to ensure efficient and effective deliveries.
• Receives customer orders over the phone for shipment of concrete. Review information with customer to ensure sufficient quantities and materials are ordered and that delivery dates, addresses, directions and any special instructions are accurate. Assist customers with order size and delivery times based on history of customer performance.
• Resolve customer complaints and provide an appropriate resolution to the problem.
• Possess a level of determination to successfully maximize production and efficiencies.
• Maintain a positive attitude.
• Promote and maintain a clean Work Environment.
• Suggest and implement new ways to make our business better.
• Such other duties as may be assigned from time to time.

Education/Experience

• High School Degree or General Education Degree (GED).
• Three to five years related customer service experience, and/or training or equivalent combination of education and experience.

Knowledge/Skill Requirements

• Basic computer skills for entering orders. Outlook, Word, Excel, Keyboard 25 + wpm.
• Extensive knowledge of Austin and surrounding areas, ability to read and understand maps.
• Communicate effectively with a wide variety of customers and be an effective problem solver.

Language Skills

Must read, write and speak English.

Mathematical Skills

Basic math required – addition, subtraction, multiplication and division.

Reasoning Ability

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Must be able to handle multiple tasks in a high-stress, fast-paced environment.
• Must be able to work up to 65 hours per week including Saturdays.

Physical Requirements

• Physical Requirements
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Able to communicate with others by telephone and in person.
• Able to utilize a computer for word processing, e-mail communication, and preparation of documents and presentations.
• May require sitting for extended periods of time.
• May require periodically lifting of objects up to 30 lbs.

Work Environment

• Work Environment
• Standard office environment.
• In office required, not a remote position.

What CRH/Texas Materials Offers You

• An inclusive culture that values opportunity for growth, development, and internal promotion
• Competitive base pay
• Medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

For more information visit: www.crh.com

Texas Materials, a CRH Company, is an affirmative action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.