Bilingual Dispatcher

Paycom; Denver, Northern (CO, KY); Hybrid; USD 31,000 - 40,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Medical, Dental, Vision

Flexible Spending Account

Employer paid Life Insurance

Job summary

Via Mobility in Denver, CO is hiring a bilingual dispatcher to handle data entry, route dispatch, and phone support in a fast-paced environment. This full-time role requires strong communication, the ability to multitask, and independent work habits.

You will collaborate with transportation providers and colleagues to share timely information and ensure safe, efficient service for riders.

Qualifications

• High School Diploma or GED.
• Bilingual (English/Spanish) required.
• Positive customer relations skills including good decision-making and problem-solving.
• Ability to communicate effectively, both orally and in writing.
• Ability to multitask and sit at a desk for long periods.

Responsibilities

• Data entry and dispatching drivers on their routes.
• Answering phones and receiving information.
• Communicating information and performing other administrative functions as required.

Skills

Bilingual communication

Customer service

Multitasking

Written and verbal communication

Independent work

Education

High School Diploma or GED

Tools

Computer skills

Job description

# Bilingual DispatcherDenver, CO 80216## OverviewSalary Range$22.61 - $29.05 Hourly## DescriptionIs customer service and multitasking part of your skill set?Do you enjoy working autonomously yet still being part of a strong team?Ready to put your patience and adaptability to work?Did you answer yes to any of these questions? If so, then this role may be for you!**Being a Bilingual Dispatcher has its Advantages:**You will work with other dedicated professionals who share your passion for helping individuals in need. We offer:* A fun and supportive environment* A role where you can interact and make a difference in a life* Opportunities for growth within the organization* Employee Discounts including T-Mobile, Pet Insurance, Gym Memberships & More!The Dispatcher performs a variety of customer service duties, including data entry, dispatching drivers on their routes, answering phones, receiving, and communicating information and performing other technical and administrative functions, as required. The primary goal of this role is to provide information in a timely and efficient manner.Starting pay range for the role is $22.61-$29.05/hour\\*Based on years of Dispatcher experience\\*We have 1 full-time opportunity. The schedule is Monday-Friday 12:00pm-8:30pm**Qualifications for the Dispatcher:*** High School Diploma or GED* Bilingual (English/Spanish) required* Positive customer relations skills, including good decision-making and problem-solving skills* Ability to communicate effectively, both orally and in writing* Ability to establish and maintain positive and effective working relationships with employees and the general public* Knowledge of or ability to learn the Denver Metro area and other transportation providers as potential referrals* Knowledge of occupational hazards and safety practices and procedures* Ability to work independently* Ability to sit at a desk for long periods of time* Ability to multitask* Competent computer skills* This is a Safety Sensitive roleKeywords: Call Center, customer service representative, scheduler, dispatch specialist, operations coordinator, transportation coordinator**Competitive Benefits:*** Paid Training! Paid Time-Off!* Guaranteed wage increases every year!* Medical, Dental, Vision, Flexible Spending Account* Employer paid Life Insurance* 403b Retirement Plan* Employee Assistance Program* Access to Pet Insurance discounts* Special employee only discounts* Credit Union Memberships* Public Service Loan Forgiveness (PSLF) Program* Stability and longevity with a growing, sustainable, and innovative companyLearn more about why we are a great place to work:**https://viacolorado.org/work-with-us/careers/employee-benefits/****About Via Mobility:**We are a vibrant, accomplished nonprofit with a culture built on four key values – teamwork, honesty, integrity and a passion for helping others.Via team members have a common goal: to provide our clients with mobility and transportation options that enhance quality of life, self-sufficiency, and access to the community. Since 1979, Via has helped tens of thousands of seniors and people with disabilities live more independent lives. We also serve our community through volunteer driver training programs, disability awareness education and advocacy, human service collaborations and partnerships, community transit offerings and contracting capabilities.Via is an Equal Employment Opportunity Employer (EEO)