Bilingual Desktop Support Analyst (FR/EN) for FinTech

American IT Staff; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading IT staffing company in Philadelphia is looking for a talented Support Analyst. The ideal candidate must be bilingual in French and English and possess excellent communication skills. This role involves providing technical support to end users and resolving issues effectively. Candidates should be able to work in a fast-paced environment and must be prepared for occasional extended hours or site visits as required.

Qualifications

• Excellent written and verbal communication skills are required.
• Ability to work creatively and analytically in a problem-solving environment.
• Experience utilizing ticketing systems for support.

Responsibilities

• Provide support to end users on a variety of computing issues.
• Diagnose and resolve user computing issues.
• Document and resolve tickets accurately.

Skills

Bilingual in French and English

Communication skills

Problem-solving

Technical support

Job description

A leading IT staffing company in Philadelphia is looking for a talented Support Analyst. The ideal candidate must be bilingual in French and English and possess excellent communication skills. This role involves providing technical support to end users and resolving issues effectively. Candidates should be able to work in a fast-paced environment and must be prepared for occasional extended hours or site visits as required.