Bilingual Dental Insurance & Patient Experience Coordinator

Staffing For Doctors; Florida; On-site; USD 8,300 - 14,000; Full time

Job summary

Staffing For Doctors seeks a detail-oriented Bilingual Dental Insurance & Patient Coordinator for a Florida prosthodontic/periodontal practice. You will verify insurance, manage pre-authorizations, and schedule patients, using Open Dental and Weave while maintaining HIPAA compliance.

You must be fluent in English and Spanish, have at least one year of dental insurance verification experience, and thrive in a fast-paced front-office environment. This is a full-time contractor role with set hours.

Qualifications

• Minimum of 1 year of dental insurance verification experience in a U.S. dental office.
• Bilingual in English and Spanish with excellent written and verbal communication.
• Experience documenting dental benefits and handling pre-authorizations / pre-determinations.
• Dental scheduling experience, including managing cancellations and no-shows.
• Strong attention to detail and ability to follow scripts and procedures.
• Solid understanding of HIPAA and patient confidentiality.

Responsibilities

• Verify dental insurance eligibility and benefits for scheduled patients, including deductibles, annual maximums, waiting periods, frequency limitations, and coverage percentages.
• Contact insurance carriers by phone and portal to clarify benefits and resolve coverage questions.
• Submit and track pre-authorizations and pre-determinations for prosthodontic and periodontal treatment.
• Document benefits breakdowns and verification results accurately in Open Dental.
• Answer inbound calls and make outbound calls in English and Spanish, following office scripts.
• Schedule new patients, confirm upcoming appointments, and manage the provider schedule.
• Follow up on cancellations and no-shows to rebook patients and fill open slots.
• Maintain patient demographics and insurance information in Open Dental and support new patient intake.
• Use Weave for patient calls, texts, and outreach.
• Handle patient information with discretion and in full compliance with HIPAA.

Skills

Dental insurance verification

Bilingual English/Spanish

Pre-authorizations

Patient scheduling

HIPAA compliance

Attention to detail

Tools

Open Dental

Weave

Job description

Staffing For Doctors seeks a detail-oriented Bilingual Dental Insurance & Patient Coordinator for a Florida prosthodontic/periodontal practice. You will verify insurance, manage pre-authorizations, and schedule patients, using Open Dental and Weave while maintaining HIPAA compliance.

You must be fluent in English and Spanish, have at least one year of dental insurance verification experience, and thrive in a fast-paced front-office environment. This is a full-time contractor role with set hours.