Bilingual Dental Front Desk Specialist

West Coast Dental Services; Riverside (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

West Coast Dental Services in Riverside, CA is seeking a friendly Receptionist to manage front desk operations, greet patients, answer phones, schedule appointments, collect payments, and assist with insurance verification.

The role requires bilingual English/Spanish, strong communication, prior front office experience in medical or dental settings, and proficiency with dental software and office tools like Outlook. The position is full-time, on-site with regular hours.

Qualifications

• High School Diploma or equivalent (GED) required.
• Bilingual: English & Spanish required (if geographic location does not require bilingual, English-only may be considered).
• Prior front office experience in medical/dental industry preferred.
• Proficient with PC and Outlook.
• Experience with dental software (EagleSoft, Dentrix, QSI, or similar) a plus.
• Strong written and verbal communication skills.
• Strong interpersonal and relationship skills.
• Ability to multitask in a fast-paced environment.
• Ability to work with minimal supervision.

Responsibilities

• Greet and check-in/out patients with a friendly and warm smile.
• Assist patients with scheduling and treatment.
• Check-in and check-out patients; thank the patient for their visit.
• Assist patients with required paperwork for dental services and financial responsibilities.
• Maintain the reception area neat and clean.
• Prepare charts for new and current patients; update patient information.
• Obtain patient insurance information and verify benefits eligibility.
• Schedule and confirm patient appointments; collect payments and post in system.
• File and maintain hardcopy and computerized patient charts/records.
• Handle recall and no-show follow-up.
• Attend staff meetings and team huddles.
• Adhere to State, Federal, and other pertinent laws or regulations.

Job description

West Coast Dental Services in Riverside, CA is seeking a friendly Receptionist to manage front desk operations, greet patients, answer phones, schedule appointments, collect payments, and assist with insurance verification.

The role requires bilingual English/Spanish, strong communication, prior front office experience in medical or dental settings, and proficiency with dental software and office tools like Outlook. The position is full-time, on-site with regular hours.