Bilingual Dental Front Desk - Patient Experience Advocate

Dino Kids Dental of Raleigh; Raleigh (NC); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Dino Kids Dental of Raleigh is hiring a full-time Dental Treatment Coordinator in Raleigh, NC. The role collaborates with the dentist to help patients understand treatments and financial options. Evening and weekend availability is required to support patient scheduling and follow-up care.

You will handle calls, emails, and texts promptly, collect balances, and maintain accurate clinical documents while delivering WOW service to every patient. Competitive benefits accompany the position.

Qualifications

• Love, live, and breathe dentistry, just like us!
• Prefer at least 1 year of experience as a dental treatment coordinator, but willing to train if you are bilingual in Spanish
• Above normal typing speeds/skills, to include maneuverability with computer software, and clear knowledge of either Google Sheets or Excel.
• Have a clear understanding of Dental Insurance, waiting periods, and other limitations
• Capable of problem solving
• Have a great, outgoing personality!! This is a must
• Ability to thoroughly explain treatment plans, accounts, and financial options
• Love setting goals and crushing them! We can't wait to hear from you!
• Availability to work evenings and weekends are required, please only apply if you are available to work these hours

Responsibilities

• Works closely with the doctor to ensure that the dental patient understands the treatment itself and why it is needed
• Answering calls, email requests, patient texts in a timely and professional manner.
• Responsible for collecting balances, patient coinsurance, and/or deposits.
• Documentation of all patient encounter both verbal and in office
• Responsible for presenting financial options and scheduling the patient's next appointment
• Responsible for following up on presented treatment plans and clinical needs of the patient to include prior approvals, medical clearance, and post op care.
• Responsible for accuracy of legal clinical documents
• Responsible for providing WOW service to each and every patient

Skills

Typing speed

Problem solving

Outgoing personality

Customer service

Bilingual Spanish

Explain treatment plans

Tools

Google Sheets

Excel

Job description

Dino Kids Dental of Raleigh is hiring a full-time Dental Treatment Coordinator in Raleigh, NC. The role collaborates with the dentist to help patients understand treatments and financial options. Evening and weekend availability is required to support patient scheduling and follow-up care.

You will handle calls, emails, and texts promptly, collect balances, and maintain accurate clinical documents while delivering WOW service to every patient. Competitive benefits accompany the position.