Bilingual Dental Assistant & Patient Services Specialist

The Staff Pad; Pomona (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Holiday & Sick Leave

Employee Assistance Program

Life Insurance

Tuition Reimbursement

403(b) Retirement plan with 6% match

Job summary

The Staff Pad partners with a reputable health center in Pomona, CA to hire a Dental Assistant / Customer Service Representative for their Dental Clinic. The role combines clinical chairside duties with administrative support to ensure efficient patient flow and quality care.

Responsibilities include radiographs, inventory, patient processing, and documentation in the EMR, while adhering to OSHA and safety protocols. BLS certification and 1–2 years’ related experience are preferred.

Qualifications

• Certificate from an accredited dental assisting program.
• Proof of completion of a board-approved 8-hour infection control course.
• Successful completion of a California Board of Dental Examiners-approved radiation-safety course.
• 1–2 years of experience directly related to the position duties and responsibilities.
• Current BLS certification.

Responsibilities

• Provide chairside assistance to the dentist during dental procedures.
• Prepare, sterilize, and organize dental supplies and equipment in accordance with OSHA and clinic standards.
• Take radiographs as directed by the dentist, when appropriately trained in radiation safety.
• Develop and process dental radiographs according to provider orders.
• Assist with monitoring and maintaining radiation safety procedures and protocols.
• Order and maintain inventory of dental clinic supplies.
• Interact with and process dental clinic patients.
• Perform telephone triage and conduct patient interviews.
• Maintain dental laboratory slips.
• Create and maintain dental records in accordance with established protocols and procedures.
• Assist with monthly reporting and quality improvement activities.
• Ensure smooth patient flow by promptly checking in patients, communicating next steps, and monitoring dental patient flow.
• Verify patient eligibility and assist patients with enrollment in additional programs based on program qualifications.
• Confirm and update patient demographic, insurance, and other required information in the EMR.
• Collect payments and comply with the health center’s cash-handling procedures as outlined by the Finance Department.
• Obtain required patient information, including photo ID, insurance card, Medi-Cal, Medicare, and/or Social Security card.
• Perform miscellaneous job-related duties as assigned by the Lead Dental Assistant.

Skills

Dental clinical procedures

Customer service

Communication skills

Education

Dental assisting certificate

Job description

The Staff Pad partners with a reputable health center in Pomona, CA to hire a Dental Assistant / Customer Service Representative for their Dental Clinic. The role combines clinical chairside duties with administrative support to ensure efficient patient flow and quality care.

Responsibilities include radiographs, inventory, patient processing, and documentation in the EMR, while adhering to OSHA and safety protocols. BLS certification and 1–2 years’ related experience are preferred.