Bilingual Delivery Coordinator: Scheduling & Problem Solving

Cedarparktexasedc

Cedar Park (TX)

On-site

USD 23,061 - 31,712

Full time

14 days+

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Job summary

NFM’s Delivery Coordinator in Cedar Park, TX, investigates and resolves warehouse inventory problems to ensure orders are scheduled for delivery and ready for delivery. You will contact customers whose merchandise will not be delivered as planned and help ensure smooth delivery operations.

Requirements include a high school diploma or GED, 1 year of office/clerical experience with customer relations and problem resolution, and proficiency with computers and MS Office; flexible hours and strong

Qualifications

1 year of office/clerical experience including customer relations responsibility and problem resolution.
Ability to work night, weekend and/or early morning hours based on business needs.
Knowledge of computers and Microsoft products; data entry skills per established department requirements; 50 words per minute.
Excellent oral communication and phone skills.
Pre-employment screening includes, but isn’t limited to, criminal background check.

Responsibilities

Audit — Review all delivery orders and exception reports to identify problems and take actions to resolve them.
Advise — Provide guidance to teammates and delivery providers regarding necessary actions to execute the business plan.
Analyze — Evaluate requests from teammates and provide approval or alternative solutions to ensure customer loyalty.
Assist — Support and direct the delivery providers, including management, office staff and delivery teams.