Dispatcher/Inventory Specialist

Advance Auto Parts; Houston (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

A leading automotive parts retailer in Houston is seeking a warehouse associate to manage truck dispatch and ensure high customer service standards. The candidate will coordinate shipping, maintain logs, and handle inventory. Requirements include a high school degree and 1-2 years of warehouse experience. Bilingual skills in English and Spanish are a plus. This role involves direct interaction with drivers and customers to meet delivery expectations and maintain a clean, safe work environment.

Qualifications

• 1 to 2 years' warehouse experience or similar discipline.
• Ability to speak and write English (Spanish a plus).
• Ability to speak and write English; Spanish language skills are a plus.

Responsibilities

• Select specific trucks for each route based on volume and equipment availability.
• Maintain daily dispatch log with driver and route number.
• Investigate customer complaints regarding lost or damaged merchandise.
• Direct and coordinate activities of driving staff and third-party providers.
• Assemble and fill customer orders to be delivered within 30 to 45 minutes.
• Assemble and fill customer orders to be delivered within a 30 to 45‑minute window.
• Handle store opening and closing duties.
• Stock and pull parts.
• Answer phones.
• Inform management of issues related to warehouse and deliveries.

Skills

Warehouse experience

Bilingual (English/Spanish)

Spanish a plus

Education

High School Degree or GED

Job description

Job Description

• Select specific trucks for each route based on volume and equipment availability.
• Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck.
• Maintain database of customer locations, time windows and other information as directed.
• Investigate customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility.
• Schedule time to ride with drivers to evaluate delivery area, verify accuracy, and ensure high customer service standards are being met.
• Perform routine filing and maintenance of records.
• Direct and coordinate activities of driving staff and third‑party driver service providers; route outgoing sales orders according to pre‑existing route guidelines; establish priorities and schedule deliveries in a manner consistent with customer service goals.
• Coordinate shipping and receiving of merchandise.
• Assemble and fill customer orders to be delivered within a 30 to 45‑minute window.
• Perform inventory and cycle counts.
• Handle store opening and closing duties.
• Handle cash, cash counts and deposits.
• Stock and pull parts.
• Keep store and front counter clean.
• Answer phones.
• Keep warehouse clean and provide a safe work environment.
• Inform management of issues related to warehouse and deliveries.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Degree or GED.
• 1 to 2 years’ warehouse experience or similar discipline.
• Ability to speak and write English (Spanish a plus);