Bilingual Customer Support Specialist (Spanish/French)

Plexus Worldwide, LLC; Scottsdale (AZ); Híbrido; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plans

401k with company match

One-on-one health coaching

Voluntary benefits

Descripción de la vacante

Plexus Worldwide, LLC is hiring a Customer Service Representative in Scottsdale, Arizona. The role focuses on resolving issues for Ambassadors and delivering top-tier service to support their business goals.

Ideal candidates will be bilingual (Spanish or French), have 2+ years in customer service, and demonstrate strong problem-solving and cross-functional collaboration.

Formación

• High school diploma or GED required; associate degree preferred.
• Minimum two years in customer service; three years preferred.
• Strong communication and relationship-building skills.
• Proficient with multiple computer systems and digital tools.
• Spanish bilingual preferred or advantageous.

Responsabilidades

• Resolve product or service issues for Ambassadors; diagnose root cause and follow up.
• Communicate clearly in written and verbal forms; build cross-functional relationships.
• Share current promotions, events, and contests to support business goals.
• Handle complex customer service situations with ownership and judgment.
• Use Plexus systems to document support and identify process improvements.
• Support service strategies and participate in project teams to improve quality.

Conocimientos

Bilingual proficiency

Customer service

Problem solving

Educación

High school diploma or GED

Associate degree preferred

Descripción del empleo

Customer Service Representative (Bilingual in Spanish or French)

Scottsdale, Arizona, United States

The Role:
As a Customer Service Representative, you will be instrumental in resolving issues and providing exceptional customer service to our Ambassadors. You will foster positive relationships, proactively support Ambassadors’ business goals, and ensure seamless and effective issue resolution. Success in this role is defined by your ability to provide high-quality service, achieve first-time resolution, and maintain positive, cross-functional relationships that enhance Ambassador satisfaction.

Employee Value Proposition:
Join a collaborative team dedicated to helping Ambassadors succeed. You’ll be at the forefront of service excellence, influencing the Ambassador experience and gaining expertise in customer relations, complex issue resolution, and cross-departmental collaboration. This role provides a unique opportunity to make a tangible impact in a supportive and dynamic environment.

What you will accomplish (KPIs):

• Successfully resolve customer issues with a focus on achieving first-time resolution, enhancing the Ambassador experience, and fostering satisfaction.
• Consistently deliver timely and accurate responses to inquiries, ensuring alignment with company service standards and providing a positive impression of service quality.
• Build and maintain effective, cross-functional relationships to expedite and close Ambassador issues efficiently, reflecting a collaborative approach and commitment to excellence.
• Communicate current company promotions, events, and contests effectively to keep Ambassadors engaged and supported in achieving their business goals.
• Continuously contribute to team goals by supporting strategic initiatives that improve service quality and operational efficiency.

Key Responsibilities:

• Issue Resolution: Handle and resolve product or service concerns from top-tier Ambassadors, accurately diagnosing the root cause, implementing effective solutions, and following up to ensure successful resolution.
• Communication & Relationship Building: Demonstrate excellence in written and verbal communication, building rapport with Ambassadors and maintaining strong, collaborative relationships across departments to support Ambassador needs.
• Promotion & Information Sharing: Keep Ambassadors informed about current company promotions, events, and contests to support their business goals and maintain engagement.
• Complex Issue Handling: Manage challenging customer service situations independently, demonstrating ownership of each case, sound judgment, and making necessary exceptions to resolve unique issues.
• System Utilization & Documentation: Utilize Plexus systems to provide business support, accurately documenting all support provided, and assisting in identifying areas for improvement and operational efficiency.
• Strategic Project Support: Collaborate with leadership to develop service strategies, establish service targets, and participate in project teams to enhance overall service quality.

Performance-Based Qualifications:

• Educational Foundation: A high school diploma or GED is required. An associate degree in business, communications, or a related field is preferred.
• Proven Expertise:
  • Minimum of two years of customer service or administrative support experience; three years of customer service experience is preferred.
  • Demonstrated ability to independently handle complex customer service scenarios with a solutions-focused approach.
  • Strong computer proficiency with the ability to navigate multiple systems efficiently and manage a variety of digital tools simultaneously.
  • Experience in a collaborative team environment, with proven capacity to build and maintain positive relationships with internal and external stakeholders.
  • Preferred - Spanish Bi-lingual
• Solution-Oriented Skills:
  • Excellent problem-solving skills with the ability to anticipate obstacles, make sound decisions, and take ownership of case resolution.
  • Strong communication skills, adept in both written and verbal exchanges, with an emphasis on positive relationship management.
  • Proficiency in using sound judgment to determine and authorize appropriate exceptions to enhance customer satisfaction.

About Plexus

Founded in gut health. Experts in microbiome. Plexus Worldwide®, headquartered in Scottsdale, Arizona, is a renowned direct-selling company recognized as a top employer. Over the past 16 years, Plexus has dedicated itself to promoting hope, health, and happiness through its scientifically backed, innovative dietary supplements, weight management and personal care products sold primarily through Plexus Brand Ambassadors. As a six-time Best Places to Work awardee, Plexus prides itself on its robust organizational culture and commitment to community support and philanthropy. Our team is driven by a shared mission to empower individuals to achieve their health and wellness goals while offering additional income through the sale of products. Join us to be part of a team that values people, innovation, wellness, and community impact.

Our Core Values

We contribute to the overall growth and success of Plexus by embracing the Plexus core values:

• We are One Plexus.
• We are accountable.
• We get the job done right.
• We empower others.
• 100% company paid medical, dental and vision for Employees.
• 401k program with a company match and immediate vesting.
• Quarterly bonuses based on company profitability.
• Weekly drawings for gift cards and cash.

Thank you for taking the time to apply for an opportunity with our One Plexus team! If you had any issues during the application process, please contact us directly at [e-mail] .

We are committed to protecting the privacy and security of your information. Visit our Candidate Privacy Notice for additional information.

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