Bilingual Customer Support Specialist (English/Spanish)

Procare Solutions; Denver (CO); Hybrid; USD 65,904,000 - 71,635,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

HSA contributions

Paid vacation

401K match

ESOP

RTD EcoPass

Tuition reimbursement

Professional development

Job summary

Procare Solutions in Denver, CO is hiring a Bilingual Customer Support Specialist to assist end users with software questions and provide step-by-step solutions. You will communicate clearly in English and Spanish, delivering friendly, professional service via phone and remote tools.

You will work in a hybrid Denver office, handling inquiries about product usage, troubleshooting, and ensuring a positive customer experience while staying up to date with software changes and company guidelines.

Qualifications

• Associate degree or equivalent work experience required.
• 1+ years' of customer service experience.
• Experience with Accounting principles is preferred.
• Previous software support, networking and troubleshooting hardware is also preferred.
• Intermediate knowledge of the Windows 10 operating system and networking.
• Proficiency with Microsoft Office applications.

Responsibilities

• Deliver excellent customer service and support to end-users via remote connection over the telephone for up to 80% of the workday, using automated call distribution and Salesforce Service Cloud.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Interact with customers to provide information in response to inquiries about product usage and services.
• Identify customer needs and find resolutions using available resources.
• Follow standard processes and escalate cases per company guidelines.
• Offer alternatives to retain customer’s business and schedule callbacks as needed.
• Stay current with software changes and participate in training.
• Maintain punctual and reliable attendance.

Skills

Bilingual English & Spanish

Excellent communication

Phone etiquette

Customer service

Active listening

Multi-tasking

Problem solving

Microsoft Office

Sales/upsell

Education

Associate degree or equivalent work experience

Tools

Salesforce Service Cloud

Windows 10

Microsoft Office

Networking basics

Job description

Procare Solutions in Denver, CO is hiring a Bilingual Customer Support Specialist to assist end users with software questions and provide step-by-step solutions. You will communicate clearly in English and Spanish, delivering friendly, professional service via phone and remote tools.

You will work in a hybrid Denver office, handling inquiries about product usage, troubleshooting, and ensuring a positive customer experience while staying up to date with software changes and company guidelines.